Patient Care:

• Provides direct care to the patient as required for meal service including: providing the menu, taking the patient’s meal order using a portable electronic device, confirms the items ordered are consistent with the prescribed diet, checks the medical record for CBG orders or medications that need to be timed with food intake. Assists with assembling meals in the kitchen (At CHH2), delivers the meal, and ensures patients are ready for meal with over-bed table cleared.
• Checks for tray accuracy when delivering trays and is alert for items left on trays (glasses, dentures, paperwork).
• Delivers ice and water as requested by the patient or RN.
• Reheats or stores food from patient meal trays following proper food safety protocols as requested.
• Removes soiled meal tray from the room and documents intake in the medical record.
• Orders product and maintains nourishment room inventory using FIFO, demonstrates competency in specific skills and follows established protocols including: uses two patient identifiers; uses hand sanitizer between patient contacts; recognizes and responds to emergent situations; documents according to established policies and procedures including: patient intakes and calorie count data in Epic on the computer, converts weights and measures for food items for calorie count data, coordinates care and/or services with other team members including: alerts dietitians and dietetic technicians to patients’ needs and arranges for snacks as appropriate, notifies nursing and other professional staff of patient needs when out of the Meal Service Associate scope of practice, communicates in a respectful, caring and non-judgmental manner, reinforces nutritional teaching and counseling which is supportive and/or restorative of health, assumes responsibility for professional/job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems, incorporates quality improvement practices into performance, incorporates the principles of OHSU’s Mission Statement into performance, supports patient and family centered care across the continuum through service coordination, adheres to HIPPA and confidentiality guidelines, and adheres to the OHSU Code of Conduct.

Hospitality:

• Fulfills responsibility to organization through performance that promotes the service excellence philosophy; provides outstanding care to patients including: immediate service recovery; listens and responds to patients’ needs including unspoken or subtle requests; completes patient surveys as needed.

Other Duties as Applied

Job Related Knowledge, Skills and Abilities (Competencies):

• Ability to read, write, and speak fluently in English
• Ability to learn new computer applications and programs quickly and accurately
• Ability to keep abreast of new equipment and advances in technology
• Must have detailed and accurate math skills to convert weights and measures for patient food intakes without a calculator
• Must have critical thinking skills to appropriately diagnose and respond to service recovery opportunities

• One (1) year hospitality experience in a fast-paced hospital food service environment
• Completion of a vocational training program in a health care support area (e.g., Certified Nursing Assistant). CNA2 (Acute Care Certification).
• ServSafe certified
• Experience communicating with patients, nursing staff, dietitians, dietetic technicians, and diet aides