COMPANY OVERVIEW

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

JOB SUMMARY

The Order Analyst is responsible for the accurate entry, management, and coordination of customer orders to ensure timely product ordering and installation scheduling. This role serves as a key operational partner to builders, account representatives, and internal teams by ensuring job information is complete, accurate, and processed within established timelines. The Order Analyst plays a critical role in supporting builder satisfaction by maintaining high standards of accuracy, responsiveness, and adherence to Atlanta West Carpet policies and workflow procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create and maintain customer orders in the system using information from web portals, phone calls, emails, or bid sheets from AWC account representatives.
• Enter and manage customer orders in RFMS/Measure, ensuring all job details, materials, and specifications are accurately recorded.
• Communicate daily with builder field teams to ensure job expectations and timelines are met.
• Respond to builder requests within established service standards (initial response within 4 hours; resolution within 48 hours).
• Submit VPO/EPO requests for additional labor needs such as grinding, floor preparation, or jobsite conditions.
• Manage multiple active orders simultaneously while maintaining accuracy in a deadline-driven environment.
• Coordinate with purchasing, warehouse, installation, and field teams to ensure materials, scheduling, and job information align with builder timelines.

EDUCATION, EXPERIENCE & QUALIFICATIONS

• High school diploma or equivalent required
• Experience coordinating with purchasing, warehouse, installation, and field teams
• Ability to read and interpret floor plans, builder specifications, and job documentation
• Strong organizational, analytical, and problem-solving skills with attention to detail
• Effective written and verbal communication skills with a strong customer service mindset
• Proficiency in Microsoft Office (Excel, Outlook, Word)

Preferred Qualifications

• Experience supporting residential construction, flooring, cabinetry, or builder operations preferred.
• Experience using RFMS, Measure, or similar order management systems strongly preferred

CORE COMPETENCIES

• Build and maintain professional working relationships.
• Communicate clearly and effectively with internal teams and customers.
• Demonstrate accountability and ownership of assigned orders.
• Exercise sound judgment and decision-making.
• Identify and resolve operational challenges proactively.

PHYSICAL DEMANDS

• Ability to remain in a stationary position (sitting or standing) for extended periods.
• Frequently operates a computer and standard office equipment.
• Ability to effectively communicate and exchange accurate information with customers and team members.

WORK ENVIRONMENT

Hybrid work environment with regular interaction with internal teams and builder's partner.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.