A job at RAZR is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives our values every day.  These values have made RAZR what it is for years, and today, they are more critical than ever. They keep us connected. They make us a team. They allow us to thrive. 

The RAZR Core Values You Live 

Be Intentional  

• You take action and pursue the ultimate best outcome for RAZR and our clients 

• You dig in and understand the details of how the business works 

• You run towards, and you don’t run away 

• You understand that “whatever it takes” is just that  

• You have a plan, and you execute it even when you don’t feel like it 

Embrace the Attitude of How  

• You understand that problems are simply opportunities to solve them 

• You view commitments as promises to be kept...regardless 

• You can’t stand not knowing; you have an unquenchable thirst to understand why 

• You are an active participant, never a spectator 

• You are focused on outcomes and not the time it takes to achieve them 

Enjoy the Ride 

• You are grateful for both life’s challenges and opportunities 

• You passionately pursue excellence in everything you do 

• You laugh often and don’t take yourself too seriously 

• You love change, and living in the gray is energizing to you 

• You can't wait to get out of bed in the morning & get on with your day 

Overview

We're looking for an Enterprise Business Analyst to provide dedicated pre-production operational support for the Enterprise Loyalty implementation team as new capabilities are built and onboarded. This role creates scalable processes, documentation, and testing support that enable successful client implementations while freeing the delivery team to stay focused on execution.

This is intentionally a pre-production support role: you'll build the documentation, repeatable processes, and operational knowledge that lay the foundation for a future production support organization.

​​​​Reports To: Client Data & Platform Rules Product Owner

Location: Remote

Key Responsibilities

• Provide dedicated pre-production operational support for the Enterprise Loyalty implementation team as new capabilities are built and onboarded.

• Own day-to-day coordination of client testing activities.

• Analyze inbound and outbound files to determine whether issues originate from client configuration or internal systems, and document findings through resolution.

• Develop and maintain both internal support documentation and client-facing implementation guides.

• Attend implementation team standups and stay aligned with ongoing development work.

• Provide operational support to the Client Data & Platform Rules Product Owner and the broader Support organization.

• Partner with QA on testing, validation, and issue triage.

Initial Priorities

• Build and maintain internal support documentation and client-facing implementation guides.

• Establish a rhythm for tracking and updating day-to-day changes across active implementations.

• Attend implementation standups and stay current on ongoing development.

• Serve as the operational point of contact during client testing and validation.

• Process and analyze implementation files to determine root cause of issues (client vs. platform).

• Establish repeatable testing, validation, troubleshooting, and issue-triage processes.

• Partner with QA to align on testing standards.
  

What Success Looks Like

• Fewer implementation bottlenecks, thanks to dedicated pre-production operational support.

• A documented, repeatable operational process that reduces ad hoc firefighting during client testing and validation.

• A scalable foundation that can evolve into a dedicated production support function, including future 24/7 operations support.

About Us 

RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we count some of the world’s most recognized brands among our clients. Working across various industries, including healthcare, medical technology, financial services, and retail, we help our clients acquire, retain, and grow consumers by leveraging our proprietary technology platform, Fibonacci™.  The RAZR approach is rooted in behavioral science and combines strategy with visual design to create sustainable behavior change within consumer audiences. 

With our Clients, Colleagues, and in our Communities, we live our Mission - Be Relevant – “Make a meaningful difference in the lives of others.”  At the foundation of our Culture, you’ll find the Core Values of “Be Intentional”, “Embrace the Attitude of How”, and “Enjoy the Ride”, this is a mindset and a commitment to how we show up every day.  The RAZR team is driven to pursue the ultimate best outcome for our key constituents.  There are no jobs here, just opportunities to serve and make a material impact in the world. 

We are an Equal Opportunity Employer, and our employees have unique strengths, experiences, and backgrounds who share a passion for improving people's lives.