At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Blue Cross and Blue Shield of Minnesota

Position Title: Operations Vendor Performance Analyst
Location: Hybrid | Eagan, Minnesota
Career Area: Procurement
About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

In this position, you will be responsible for performing complex work under limited supervision in support of driving the performance of vendor partners through research, process audit, performance oversight and analysis of data for the Operations Division. The focus is on end-to-end vendor support that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner.

Your Responsibilities

• Continually and proactively monitor vendor operations performance to ensure targets are met consistently.
• Frequently interacts with functional leads at vendor location to provide guidance and performance feedback.
• Participates in vendor or business process change and redesign to implement improvements (including business requirements and acceptance testing) to support the operations vendors.
• Communicates and collaborates with vendor stakeholders as needed to ensure quality calibration, communication of critical process changes and ensure overall Blue Cross exceptional customer experience.
• May provide training to vendor resources to achieve project objectives.
• Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies.
• Maintains awareness of systems, processes and expertise to support operations outsourced business.
• Participates in assigned work groups, committees, and project implementations.
• Collaborates with business and technical units to serve as vendor champion with internal stakeholders.

Required Skills and Experience

• 3+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Excellent collaborative, interpersonal, oral and written communication skills.
• Intermediate technical skills (Microsoft Office - Excel, Word, Access).
• Willingness to travel domestically and internationally, up to 4 weeks at a time.
• Desire to excel and ability to work in a high paced environment, handling multiple responsibilities and projects.
• Strong work ethic, flexible.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor's degree.
• Health Insurance experience preferred.
• Experience managing a global vendor
• Interpreting and enforcing contracts, SLAs, KPIs, penalties, and renewal terms.
• Proven ability to analyze and interpret large data sets to drive insights and decision‑making.

Compensation and Benefits:

Pay Range: $68,900.00 - $91,300.00 - $113,700.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week - most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.
Equal Employment Opportunity Statement

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.