Position Title: EGM Technician

Department: Gaming

Reports To: EGM Manager

FLSA Designation: Non-Exempt

SUMMARY: Provides routine and non-routine maintenance of Electronic Gaming Machines (EGMs) and is responsible for supporting the operation of gaming machine vendors’ hardware, software, computer systems, and peripherals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Coordinates with the management at different sites to perform electronic gaming machine installations, removals, moves, and configuration change procedures.
• Follows gaming department standard operating procedures to execute repairs on EGMs, including clearing peripheral device tilts, bill validators, ticket printers, slot handles, mechanical reels, touch screens, bonus wheels, player tracking equipment, etc.
• Calibrates, repairs, and/or replaces peripheral devices.
• Replaces fluorescent and incandescent light bulbs, LED Boards, and other machine lighting equipment.
• Performs preventive maintenance of electronic gaming machines.
• Responsible for supporting the system needs of the individual operating departments ensuring a maximum level of service and user satisfaction.

• Provide end user training and support where required.

• Responsible for end user support of all property gaming applications, including gaming systems and any third-party vendor applications.

• Must be able to work around other departments schedules and may need to report to work early and/or on weekends/nights.

• Reports on assignments and daily activities.
• Provides excellent customer service to all guests.
• Assists customers in understanding game payouts, mechanics, and common play strategies.
• Secures company gaming assets and property.
• Maintains consistent and punctual attendance.
• Performs other duties assigned by supervisor or administrator.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, physical stamina, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general educational degree (GED) required. One-year technical gaming/casino experience or combination of education and experience required. Experience with all aspects of electronic gaming machine technology and proficiency in the use of hand tools, power tools, and electrical/electronic test equipment preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain gaming license. Must have valid driver’s license.

LANGUAGE SKILLS: Ability to read and interpret documents such as reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from employees, vendors, managers, and customers. Ability to write routine correspondence.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS and ABILITIES: Must maintain professional behavior and possess exceptional customer and employee service skills at all times.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to reach with hands and continuously repeat the same hand, arm, or finger motion many times as in typing. The employee will frequently interact with other staff members. Specific vision abilities required in this job include close vision, depth perception, and the ability to adjust focus. The employee may occasionally lift up to 150 pounds, such as machines, with the use of machine-lifting equipment.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves moderate exposure to unusual elements as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and loud noises. Must be able to work all shifts, holidays, and special events.