In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.

Responsibilities include but are not limited to:

Health and Safety

• Ensures all team members perform work in a safe manner including using personal protective equipment
• Works in compliance with the occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
• Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents
• Records and utilizes logs as per food safety standards i.e. temperature log

Human Resources

• Supervise team members
• Assist Restaurant Manager in recruitment
• Conduct pre-shift huddle and motivates employees throughout shift
• Ensure employees are in proper uniform and standards
• Provides coaching and feedback as necessary
• Provides training as required

Customer Service

• Ensures quality and standards are met
• Handles customer service complaints with confidence, quickly and professionally
• Puts corrective actions in place

Operations

• Assigns duties to employees as required
• Assigns floats and balances cash at the end of shift
• Ensures restaurant is stocked, cleaned, staffed and prepared for following shift

Qualifications & Skills

• Previous experience in food service industry
• Excellent knowledge of Tim Hortons products and procedures
• Strong communication and interpersonal skills
• Previous supervision experience an asset
• Excellent customer service focus
• Consistent adherence to policies/procedures

Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.

Job Types: Full-time, Permanent

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.