About OnPoint: OnPoint Medical Group is a physician-led network, with a unique, progressive model of Physician Leadership in each of our families, internal medicine, OB-GYN and pediatric practices. OnPoint Medical Group is committed to expanding access to high-quality healthcare in our surrounding communities, in the most effective and affordable manner possible.

About the role: Our Personalized Care model is built on proactive, relationship-centered care. Rather than simply responding to patient requests, the Concierge Medical Assistant anticipates patient needs, strengthens continuity of care, and creates a personalized healthcare experience that promotes trust, loyalty, improved health outcomes, and long-term patient satisfaction.

The Personalized Care Medical Assistant will serve as a primary point of contact for Personalized Care Program members while delivering a highly personalized, relationship-centered healthcare experience. The Personalized Care Medical Assistant is expected to anticipate patient needs and create an exceptional experience that promotes patient satisfaction, engagement and retention in the program. This position is also expected to assist the Physicians in examination and treatment of patients by performing the following duties. This position is scheduled 5 days per week, 40 hours per week.

Essential Duties and Responsibilities

The following duties are intended to describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, or skills required. OnPoint Medical Group may modify or change essential and additional functions at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Welcome patients and complete intake by rooming patients, obtaining medical history, and verifying patient information.
2. Document a complete and accurate set of vital signs.
3. Update all applicable sections of the electronic medical record accurately and timely, including allergies, medications, vaccines, social history, and quality measures.
4. Assist providers during examinations and treatments; perform point-of-care testing appropriate to training, certification, skill level, and state regulations.
5. Maintain exam rooms and storage areas by stocking supplies and ensuring rooms are clean, organized, and ready for patient care.
6. Clean and disinfect treatment rooms after patient examinations and maintain a safe, secure, and healthy work environment by following standards, procedures, and legal requirements.
7. Conduct all interactions in a service-oriented, attentive, cooperative, sensitive, and respectful manner with patients, visitors, colleagues, and vendors.
8. Respond promptly and professionally to patient calls, portal messages, emails, text communications, and voicemails throughout the working day.
9. Perform pre-visit planning in accordance with standard operating procedure guidelines.
10. Help ensure preventive care, chronic disease management, and health maintenance needs are addressed throughout the year, not only during annual appointments.
11. Proactively monitor preventive care and quality measures; assist patients with scheduling recommended screenings, immunizations, laboratory testing, and follow-up appointments before they become overdue.
12. Conduct proactive outreach after specialist consultations, emergency department visits, hospital admissions, and hospital discharges to support continuity of care, answer questions, obtain records, and coordinate necessary follow-up with the primary care physician.
13. Maintain required logs and checks, including refrigerator temperatures, emergency medications, expired medications, oxygen, and other clinic requirements.
14. Provide backup front office support as needed, including check-in, check-out, appointment scheduling, and answering phones.
15. Follow HIPAA guidelines and protect patient information across all internal and external systems.
16. Communicate appropriately with awareness of surroundings, audience, confidentiality, and patient experience.
17. Attend required trainings, meetings, and other work-related activities.
18. Perform other duties as assigned to support the success of the clinic and Personalized Care Program.

Success Factors

• Highly responsive to Personalized Care member requests and service needs.
• Demonstrates the ability to anticipate patient needs and deliver a proactive, personalized care experience.
• Completes individual responsibilities while supporting team priorities and overall clinic success.
• Works well with patients, families, colleagues, and providers while displaying empathy and professionalism.
• Actively listens, communicates clearly, and responds appropriately in a fast-paced clinical environment.
• Maintains accurate, complete, and timely medical records for patients and providers.

Minimum Education and Experience

• High School Diploma or GED required.
• Graduation from an accredited healthcare program, such as Medical Assistant, CNA, LPN, EMT, or equivalent work experience required.
• Maintain certifications in accordance with state guidelines.
• Nationally recognized Certified Medical Assistant (CMA) strongly preferred.
• Strong computer skills required; EMR experience preferred.
• At least year Medical Assistant experience in family or internal medicine required.
• Current BLS card required.

Preferred Education and Experience

• 3 years of experience in family medicine or pediatrics preferred.
• Experience with the Athenahealth practice management system preferred.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Job Elements and Working Conditions

• Regularly required to stand, use hands to handle or feel, reach with hands and arms, and talk or hear.
• Occasionally required to walk, sit, stoop, kneel, crouch, or crawl.
• Frequently required to lift and/or move up to 20 pounds and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.

The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits Offered

• Health insurance plan options for you and your dependents.
• Dental and vision coverage for you and your qualified dependents.
• Company-paid life insurance.
• Voluntary short-term disability and long-term disability coverage options.
• AFLAC plans.
• FSA options.
• Eligibility for 401(k) after 6 months of employment, with a 4% match that vests immediately.
• Paid time off earned.

Salary

$21 - $27 per hour.

The estimate displayed represents the typical salary range for candidates hired into this position. Factors used to determine actual salary may include specific skills, years of experience, and comparison to other employees already in this role.

Equal Employment Opportunity

OnPoint Medical Group is an EEO Employer.

This position will be posted for a minimum of 5 days and may be extended.