Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Case Manager Supervisor

Location: New York Metropolitan Area

Reports to: Director of Social Services

Pay Range: $32.96 - $35.71 per hour (est. $60,000 - $65,000 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

Role Summary: The Case Manager Supervisor plays a critical leadership role in supporting the Director of Social Services by overseeing the day-to-day operations of the Social Services Department within a transitional housing program. This position is responsible for supervising a team of case managers, ensuring high-quality, client-centered services, maintaining regulatory compliance, and contributing to continuous program improvement.

Primary Job Responsibilities/Duties:

The Case Manager Supervisor will be responsible for, but not limited to:

Ensure strict adherence to organizational policies and procedures, with particular emphasis on conflict resolution and de-escalation practices. Collaborate with the Director of Social Services in reviewing and approving employee timesheets and time-off requests. Actively participate in the development and refinement of departmental goals, objectives, policies, and procedures; provide recommendations for ongoing improvement. Lead a team of Case Managers in developing comprehensive service plans, independent living plans, discharge plans, and follow-up care coordination programs. Oversee the recruitment, hiring, supervision, professional development, and performance evaluation of social services staff, ensuring proficient execution of routine tasks. Establish and manage staff schedules and work assignments to ensure adequate coverage and optimal service delivery within the social services department. Provide direct crisis intervention and emergency response services when required. Ensure Case Managers deliver all required and appropriate services, including housing placement, employment support, therapeutic referrals, and other wraparound services. Assist in the orientation and ongoing training of new employees, with an emphasis on cultural humility, trauma-informed care, and best practices in homeless services. Maintain accurate and timely supervisory case notes, referrals, service plans, and all required documentation. Facilitate regular communication and coordination with other shelter supervisors and program leadership regarding social services issue and client needs. Coordinate services to ensure the facility operates safely, comfortably, and in full compliance with DHS, OTDA, and all other applicable regulations and contract requirements. Prepare and submit weekly, monthly, quarterly, and annual progress reports as required. Consult with other agencies and individuals regarding resident records, rights, and responsibilities. Ensure Chart Compliance with OTDA and DHS standards, including conducting regular chart audits. Work closely with Housing Specialists and employment services staff to assess client readiness for permanent housing and employment. Organize and facilitate community outreach, client workshops, and resource related activities. Serve as a liaison and organizational representative in community meetings and partnerships as needed.

Physical Requirements:

Ability to walk, stand, kneel, crouch, and bend over. Ability to lift, reach, and handle objects weighing up to 25 pounds. Ability to sit at a desk and work on a computer for prolonged periods. Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:.

Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods. May be required to work on or during evenings, weekends, and holidays.

Qualifications:

May be required to work on or during evenings, weekends, and holidays. Bachelor’s degree in social work, psychology, sociology, or related field with at least one (1) year of direct supervisory experience in social services/homeless services, OR, Associate degree in human services or related field with at least two (2) years of direct supervisory experience in social services/homeless services, OR, High School Diploma/General Equivalent Diploma with a minimum of four (4) years of direct supervisory experience in social services/homeless services. Exceptional written and verbal communication skills; strong documentation and report-writing ability. Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database/client management systems (CARES). Strong knowledge of local community resources, housing programs, entitlement programs, mental health, and substance use services. Comprehensive knowledge of DHS and OTDA regulations, documentation standards, and performance metrics for transitional housing programs. Excellent critical thinking, analytical, problem-solving, and organizational skills. Familiarity with community health services, social service support agencies, and networks. Proven crisis intervention and de-escalation skills; ability to remain calm and effective in high-stress situations. Demonstrated excellence in supervisory and leadership skills with a collaborative, team-oriented approach. Ability to manage multiple priorities and deadlines in a fast-paced environment Commitment to cultural humility, trauma-informed care, and harm-reduction principles . Bilingual (Spanish, French, Creole, or other languages commonly spoken by clients) preferred. Strong organizational skills, keen attention to detail, and efficient time management. Exhibits maturity, integrity, and sound judgment. Must be able to read, speak, write, and understand English for administrative purposes. Must pass drug screening to be appointed. This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” 

Competitive Benefits Package

Comprehensive Health, Dental and Vision Benefits for full-time employees  403(b) Retirement Savings Plans  Loan Forgiveness Programs for eligible employees  Paid Holidays and Vacation  Paid Time-off  Vol Life Insurance and AD&D  Term Life and AD&D insurance  Long Term Disability  Employee Assistance Program support (EAP)  Commuter Benefits Program  Aflac: Short-Term Disability, CA, Accident and Hospital  Employee Discount Program 

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.