Ethos Veterinary Health is seeking a visionary and dynamic Director of Hospital Operations to lead Route 66 Veterinary Emergency & Critical Care Center in Albuquerque, NM. This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence.

The ideal candidate has a deep passion for veterinary medicine and brings a proven ability to build collaborative, high-performing teams. You’ll play a critical role in envisioning the hospital’s future, driving innovation, and engaging cross-functional teams—including support center partners—to foster an environment where excellence and compassion thrive.

What’s in it for you?

• Starting Compensation: $110-135K annually – based on advanced knowledge & experience.
• Annual profit-sharing bonus plan
• Comprehensive Benefits package that offers paid time off and a 401k match
• Professional Development: You’ll have access to VetBloom, an online learning platform offering a wide range of courses — including leadership development — to help you grow both personally and professionally.

About You:
We are looking for someone who is not just a strategist, but a hands-on, people-first leader. You don’t manage from the sidelines—you lead by example. You’re deeply connected to your team, emotionally intelligent, and aware of what’s happening even when it’s not said out loud. You're willing to roll up your sleeves, understand the pulse of the hospital, and support the team in meaningful, visible ways.

You’ll bring strength in HR, payroll, labor and expense management, and operational metrics, and you’ll know how to balance business goals with an unwavering commitment to your people. If you thrive on building trust, taking action, and leading with authenticity—we’d love to hear from you.

About Us:
Route 66 Veterinary Emergency & Critical Care Center is proud to be the only veterinary hospital in the Albuquerque area solely focused on emergency and critical care and one of a few that are open 24/7/365. Since opening our doors in 2016, we’ve remained committed to one mission: creating positive change in people’s lives through compassionate care for their pets.

We are an AAHA-accredited hospital serving as a trusted partner in our community. We’re proud to be the contracted ER veterinary hospital for Albuquerque Animal Welfare Division and the Safety Net hospital for Animal Humane NM—further proof of our dedication to accessible, high-quality veterinary care.

Our state-of-the-art facility, completed in 2021, features cutting-edge tools including digital radiography, advanced ultrasound, endoscopy, oxygen kennels, in-house lab analyzers, and fully electronic medical records. We’re also equipped with advanced monitoring and security systems to ensure the safety and comfort of our patients and staff.

As part of Ethos Veterinary Health, we offer access to mentorship, professional development, and career growth through programs like ERI (ER Immerse) and externship opportunities. We’re proud to be a 24/7 hospital with a strong emergency referral base and are actively expanding our specialty services. While our current team includes a Criticalist, we are seeking to add Surgery, Internal Medicine, Cardiology, and Exotic specialists to further support our community

What truly sets us apart is our culture. We are a close-knit, collaborative team that supports one another through the challenges and triumphs of veterinary medicine. Our team includes a mix of seasoned professionals and enthusiastic new grads, creating an environment rooted in mentorship, shared learning, and mutual respect. Through initiatives like our Culture Ambassador Program, monthly team-building events, journal clubs, and wellness rewards, we foster a workplace that prioritizes well-being, resilience, and genuine connection.

At Route 66 Vet, we do things differently. We believe in providing not only exceptional care to our patients but also a positive, compassionate experience for our clients—and a supportive, fulfilling workplace for our team.

Learn more at https://rt66vet.com.

Key Responsibilities
Envision – Strategic Leadership & Decision-Making

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

Transform – Innovation & Operational Excellence

• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.

Engage – Cross-Functional Collaboration & Communication

• Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.

Develop – Talent Growth & Team Culture

• Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.

Drive – Operational Execution & Accountability

• Drive execution of hospital priorities with urgency, discipline, and focus on outcomes.
• Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.

Inspire – Culture, Vision & Leadership Presence

• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
• Lead by example—bringing optimism, compassion, and clarity to your leadership.
• Foster a resilient and mission-driven culture that embraces change and celebrates collective success.

Qualifications

• Veterinary healthcare experience preferred
• Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA
• Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.

• Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.

This is more than an operational role—it’s a mission-driven leadership opportunity to envision the future of veterinary care, drive innovation, and inspire teams to deliver exceptional outcomes. If you’re ready to lead with purpose, we invite you to apply.
We are partnered with Ethos Veterinary Health. Ethos is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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