The Dairy Lead Clerk is first and foremost responsible for customer relations and satisfaction. The Dairy Lead Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all product processing (i.e. pricing, purchasing, and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Dairy Lead Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service and information on products.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Maintains a working knowledge of all Dairy products as well as non-Dairy items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Maintains accurate and attractive signage within the department.
• Keeps the department orderly and clean.
• Helps customers make product selections by answering questions and providing information about items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product safety and quality are being adhered to and met.
• Maintains presentation and quality standards in the department.
• Under the direction of the department team leader, coordinates, evaluates, and ensures completion of daily tasks of department clerks to the standards and expectations.
• Notifies the department management promptly of department team member performance concerns or potential policy violations.
• Monitors and ensures that staff keep work areas neat, clean and orderly.
• Serves and acts a role model, provides, and ensures customers receive prompt, friendly and courteous service in a professional manner.

REQUIRED QUALIFICATIONS AND ATTRIBUTES:

• High School diploma or GED.
• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Capable of teaching others positively and constructively.
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and Dairy guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Strong team player, friendly and patient.
• Excellent ability to prioritize and multi-task with attention to detail.
• Professional appearance and manner.