Summary.

This position offers independent contributions to responding to multiple client inquiries, (2) work order updates, and (3) extensive follow-ups. The position performs as a dispatcher for clients, vendors, and the labor workforce, to ensure repair and maintenance are completed promptly. As well as conducting redirects and follow-ups during scheduled hours. This position requires organizational skills, attention to detail, and a cooperative approach with in/external personnel.

Job Responsibilities.

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Participate in Afterhours coverage, including remote and backup shifts.
• Collaborate with team members, leaders, and other departments to escalate issues, as needed.
• This position participates in the Afterhours and on-call backup calendar with both in-office and remote shifts available. Afterhours and backup shifts consist of dispatching emergency calls and next-day priority work orders after normal business hours, designated as “Afterhours”.
• Other duties as required or assigned.

Proficiencies.

• Strong organizational skills
• Attention to detail
• Possess a friendly disposition
• Adaptable and able to work in a fast-paced environment.
• Demonstrates attention to detail and accuracy.
• Possess excellent time management skills.
• Ability to multitask
• Problem resolution skills
• Display professional written and verbal communication skills
• Self-motivating
• Approachable

Education/Experience.

Three years’ experience in Customer Service or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities is qualifying. To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and willingness to expand their knowledge. Training will be provided, but previous knowledge and experience in the following is helpful:

• Office365, Microsoft, Teams, SharePoint, PowerPoint,
• Work order management systems and Telecommunications hardware/software
• Ability to work independently within a team environment
• Problem solve and contribute innovative ideas to meet client needs, improve processes, and manage time.