Position Summary:

The Seasonal Relationship Banker (SRB) position works within various branches across Ephrata National Bank’s retail network for defined periods of time, during peak periods of the year. The SRB is a retail banking role designed to develop entry-level bankers in addition for skilled bankers that are available for seasonal work. As an SRB you will have a unique opportunity to partner with Ephrata National Bank to service our customers while working with a great team of financial service professionals. Relationship Bankers provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks; answering questions in person or on telephone; referring to other bank services.

The SRB position will be reimbursed for mileage related to branch travel. This position offers a limited benefits package during the defined periods of seasonal employment.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Embrace and execute ENB’s Customer Experience banking principles.
• Conduct bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc) with accuracy.
• Assess the risk in each transaction and seek additional assistance, if necessary, in identifying possible fraudulent transactions.
• Understand and execute outbound customer calls by using the ENB Customer Experience banking principles.
• Understand and utilize the IQ system to record customer information.

• Project a consistent “We Care” attitude to ensure an optimal customer experience.
• Understand and support bank’s goal, mission and purpose.
• Adhere and comply with all Bank policy and procedures and applicable Federal Banking Regulations.
• Demonstrate good judgement, problem solving and decision-making skills.
• Exhibit knowledge of ENB products and services.
• Assess customer needs and recommend appropriate products and services (credit cards, saving bonds etc.).

• Demonstrate the ability to resolve customers’ issues, provide relevant information and seek additional assistance when necessary.
• Strive to meet and exceed goals outlined in performance and incentive programs.

• Consistently exhibit a professional demeanor with internal and external customers.
• Complete other duties that may be assigned.

Competencies:

• ENB Operational and Functional Competencies

Required Education and Experience:

• High school degree or GED
• Availability to work a flexible schedule that varies weekly and sometimes daily
• Reliable transportation and the ability to travel to various branch locations within ENB’s footprint
• Cash handling experience preferred
• Customer service skills
• Functional understanding of Windows-based applications
• Excellent listening, verbal and written communication skills
• Detail oriented, well organized and proficient in multitasking
• Excellent relationship building skills
• Act as a self-motivated team player
• Ability to successfully complete all required Relationship Banker trainings and obtain completion certification
• Participate and successfully complete educational classes

Supervisory Requirements:

This position has no supervisory responsibilities

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The job may require long periods of standing.

Position Type and Expected Hours of Work:

Days and hours of work vary based on the needs of the Community Banking Office. Flexibility of schedule to meet business needs is required./

Pay Transparency:

Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Travel:

Some travel may be required.

EEO Statement:

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.

This job description reflects the bank’s assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in the adherence to the banks policies.