Position Title: Universal Banker

Location: Roanoke Rapids, NC

The Universal Banker plays a pivotal role in delivering superior customer service to bank customers, by addressing their inquiries, resolving their issues, and promoting bank products and services to meet their financial needs.

Duties & Responsibilities
• Builds and maintains strong, long-lasting customer relationships, serving as their trusted banker by having knowledge of the Bank’s products and services.
• Quotes products and rates in effort to promote and inform customers of the Bank’s products and services.
• Represents the Bank in business development efforts in the community and at community events.
• Helps customers by opening new accounts including DDA, savings, IRAs, certificates of deposit, safe deposit boxes, and other bank products.
• Enhances customer relationships by meeting and greeting customers in a friendly and professional manner, handling customer complaints and special circumstances.
• Educates customers about common scams, identity theft risks, and fraud prevention measures in order to protects the Bank’s customers and assets.
• Follows established dual control procedures, including but not limited to, opening/closing the Branch.
• Ensures that night drop bags are properly collected, logged, and processed according to Bank procedures.
• Answers phone and assists callers and/or transfers callers to appropriate personnel.
• Maintains a work area which ensures the safety and confidentiality of all customer records and transactions.
• Ensures compliance with all applicable laws, regulations, and rules governing the Bank’s products and services.
• Understands and complies with Bank Policies and Procedures, including but not limited to Bank Secrecy Act (BSA) and Anti-Money Laundering (AML).
• Processes and/or approves wire transfers within established limit(s).
• Approves transactions for Teller and/or Vault Teller, including checks within limits.
• Provides support to departments of the Bank such as Deposit Operations, Loan Operations, etc.
• Works as Teller or Vault Teller when needed.
• Attends staff meetings as needed.
• Completes all assigned training, including but not limited to, compliance training.
• Performs all other duties as assigned.

Qualifications
• High school diploma or equivalent.
• 2 years of banking experience, preferably in a Customer Service Role.
• Experience with Bank Core Products (Finastra, Jack Henry) are a plus.
• Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams.

Knowledge, Skills & Abilities
• Excellent communication skills, both written and oral.
• Strong customer service skills.
• Ability to accurately process and handle cash.
• Proficient with or the ability to quickly learn the applications, hardware, and software used in the Bank.
• Excellent analytical and problem-solving skills.
• Ability to maintain confidentiality.