Summary

General Excavating is an award-winning contractor serving public and private owners throughout Nebraska and South Dakota. General Excavating specializes in the construction of underground utilities, natural gas distribution, environmental remediation, excavation shoring, directional drilling, hydro-excavation, and heavy civil including bridge and concrete structures.

Job Function:

Install, modify, and/or make minor repairs to personal computer hardware, laptops, mobile devices, software, voice systems, security systems, and AV systems, and provide technical advice and support to system users.

Essential Duties and Responsibilities:

• Installs computer hardware and peripheral components such as monitors, keyboards, printers, and phones.
• Manages hardware inventory for computers, printers, software licenses, and other items as needed.
• Loads appropriate software packages such as operating systems, networking components, and various applications.
• Performs onboarding tasks for new employees, including creating various accounts, granting access to resources, hardware setup, and technical review.
• Manage user accounts for various systems, including Active Directory, Exchange, Egnyte, Proofpoint, and others as needed.
• Assist various teams with process automation through scripting and other software functionality to gain efficiency.
• Create and maintain reports using applications such as Power BI, Excel, and Sage Office connector.
• Perform required actions for terminated employees.
• Assists in the customization and adaptation of existing programs to meet users’ requirements
• Provides technical support to end-users
• Provides status updates and completion information to manager and/or users
• Connects users to networks and provides initial training in facilities and applications
• Research and recommend technology products to purchase. Initiate the purchase process.
• Researches and presents new technology options to solve organizational issues, increase productivity, or create a better user experience
• Identifies and resolves technical issues
• Maintains regular and reliable attendance and physical presence at the assigned work place
• Performs other duties as assigned

Knowledge, Skills and Abilities:

• Ability to work independently, with little supervision
• Strong organizational skills
• Ability to communicate effectively, both written and verbally
• Ability to work effectively under stressful conditions
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
• Current knowledge of industry tools, techniques, and technologies
• Proficient in client imaging, patching, virus removal, software installations, and printer setup.

Education and Work Experience Qualifications:

• Associate’s degree in computer science or equivalent experience
• 2-4 years of experience with troubleshooting, diagnosing, and resolving hardware issues with PC’s, laptops, and mobile devices.
• 2-4 years of experience troubleshooting, diagnosing and resolving client PC network connectivity issues, such as issues with accessing the Internet, accessing the local network, and accessing wireless.
• 2-4 years of experience troubleshooting, diagnosing, resolving and installing operating systems including Windows 10.
• Experience with various software applications including MS Office, MS Project, Bluebeam, Egnyte, Sage, Zoom, PowerShell, and Power BI.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION, DRUG-FREE WORKPLACE EMPLOYER