Position Description: POSITION SUMMARY: Under the direction and supervision of the Research Coordinator Manager, this position is responsible assisting patients by coordinating referral appointments. The CTN performs general clerical tasks such as answering phone calls and emails, maintains patient records, and verifies insurance information. The position works closely with new patients, referral physician offices, NEXT physicians, research coordinators and medical records team in support of all ongoing clinical studies.

• Demonstrates an understanding of patient/sponsor confidentiality to protect the patient and practice.
• Following HIPAA guidelines gathers patient records from a variety of sources (i.e., portal systems, mail, fax/eFax, email, etc.), which will require interacting with medical records departments, registration areas, and/or physicians' offices in a professional manner.
• Keeps health care providers and research personnel within practice informed by communicating availability or unavailability of the records.
• Handles medical record requests and related releases of information ensuring that all releases are compliant with HIPAA guidelines.
• Serves as a backup to the CTNs at other NEXT sites to ensure proper coverage.
• Ensure that medical records received are adequate for clinical trial entry and works closely with research coordinators to ensure that basic eligibility requirements are met.
• Schedules and arranges referral appointments.
• Sets appointments, sends reminders, and provides patients with information about new patient visits.
• Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Ensures that referrals are addressed and facilitates timely scheduling of appointments.
• Assembles information concerning patient's clinical background and referral needs.
• Contact organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
• Obtains up to date insurance information and ensures preauthorization for new patient visits.
• Attends meetings and briefings regarding clinical studies as required.
• Ability to maintain a positive attitude with the research team.
• Maintain professional demeanor with clients and outside medical records facilities.
• Remains current with all required training.
• Performs other duties as assigned.

• Minimum of BS preferably in Health Sciences.
• Knowledge of Phase I oncology clinical research.
• Knowledge of appropriate software including Microsoft suite applications and Adobe Acrobat Pro.
• Excellent interpersonal skills to deal effectively with research personnel.
• Knowledge of medical terminology.
• Knowledge of ICH GCP, FDA, OHRP, OSHA and HIPAA guidelines pertaining to clinical research.
• Excellent organizational skills to independently manage workflow.
• Ability to prioritize quickly and appropriately with minimal guidance.
• Ability to multi-task, work independently and function as part of a team.
• Clear and concise verbal and written communications.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Full-time
• Exempt
• Monday to Friday
• 8am to 5pm
• Onsite position