• Has a passion for working with people, is customer service oriented, and takes pride in giving a great first impression in person or on the phone.
• Enjoys a fast-paced environment.
• Is very organized with attention to detail, has problem-solving skills, and the ability to meet deadlines.
• Can prioritize tasks and notify others when assistance is needed.
• Proficient computer skills, including Microsoft Office Suite or related software, and the ability to learn new programs quickly.
• Must have a High School diploma or equivalent.
• Ability to operate a motor vehicle and have a valid driver’s license
• At least one year of related experience in customer service or a related field is required.
• Previous experience in an office, Title, Escrow, or Banking is a plus!

• Answers telephone calls and routes them to appropriate individuals or departments. Takes accurate messages professionally and courteously.
• Greets clients and addresses their questions and concerns. Direct clients to appropriate individuals or departments as needed.
• Accepts earnest money and provides the applicable party(s) with an accurate receipt. Deposits earnest money in accordance with Company policies and procedures and customer requirements.
• Processes title orders received from clients via email, fax, telephone, in-person, etc., by promptly and accurately inputting data into the current production system.
• Checks order information, legal descriptions, addresses, buyer/seller names, and property data and verifies the completeness and accuracy of orders. Obtains needed information and clarification from the appropriate co-worker.
• Research, create, and deliver information and reports required for property profiles, such as chain of title, tax statements, assessments, plat maps, demographics, legal descriptions, and parcel numbers
• Ability to perform a variety of clerical tasks, which may include mail duties, filing, ordering supplies, typing documents, making copies, scanning documents, recording, obtaining assessments, and light bookkeeping.
• React to change positively and productively, including as a result of expanding job responsibilities and expectations.
• Adheres to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.
• May use a company or personal car to deliver information to clients, customers, banks, courthouses, etc.
• Other job duties as required.

Education and Experience:

• Must be at least 18 years of age.
• At least one year of relevant work experience.
• Previous experience using a personal computer, including data entry, accessing data, or other relevant experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.