Are you an experienced professional with exceptional communication skills? Are you looking for a great opportunity with even better benefits? If you enjoy providing high-quality support in a compliance-based environment, we would love to speak with you! As the East Region Custodial Manager, you will have the opportunity to build for a stronger tomorrow by applying your diverse background, education, and work experiences to ensuring excellent customer service and operational efficiency of the Custodial Operations Program within your region. This non-supervisory role will communicate with stakeholders, conduct site inspections, and oversee contractors to ensure contractual compliance.

You will be a high-impact contributor to our organizational culture and support the mission and vision of FMDC. Every day is an opportunity to make an impact on the future, your community, and the State of Missouri!

This position has room for long-term career growth! It is classified as a Custodial Manager (click to learn more).

This position is with the Office of Administration Division of Facilities Management, Design, and Construction (OA-FMDC) supporting the Custodial Operations Program within the Contract Services Unit. OA-FMDC is committed to strengthening the State’s investments while providing a safe and secure environment through innovative design solutions and excellent customer service.

FMDC Vision - Building for a Stronger Tomorrow (BFAST)

• Prioritize excellent customer service for a wide and diverse network of internal and external stakeholders, including but not limited to internal teams, state agencies, state officials, contractors, vendors, and the public.
• Report directly to the statewide Custodial Operations Program Manager, operating under general supervision as well as receiving and acting upon direction, guidance, and feedback on performance for continuous improvement.
• Provide operations oversight of multiple contracts, contractors, and facilities across the East Region, including receiving, conveying, and resolving reports from tenants and contractors, regarding concerns within the scope of work to ensure operational efficiency. (This position does not directly supervise reporting staff but will oversee contractors and their performance.)
• Monitor and supervise contractor performance as well as ensure contractual compliance and adherence with policy and procedures.
• Provide data for janitorial bid compilation, janitorial bid tours, and pre-bid conferences.
• Utilize the custodial operations inspection software program within established guidelines and make recommendations based on feedback and experience for continuous improvement.
• Travel to state office buildings and state leased facilities in the East Region area to monitor, document, and report on the performance and contractual compliance of contractors, including cyclic contracts and special projects such as floor work and window cleaning, for managerial approval of payment for invoices. (Travel will be day-only; overnight travel would be limited to extenuating circumstances.)
• Prepare custodial inspection reports, deficiency and inspection letters, and liquidated damages documentation for managerial review.
• Coordinate with the Custodial Operations Program Manager to facilitate contractual compliance; including the issuance of deficiency or breach letters and escalating compliance issues.
• Report on life safety and maintenance issues to the OA-FMDC Real Estate Services Unit and Regional Service Level Managers.
• Respond to emergency requests and assist with coverage and workload for special events requiring custodial services, fluctuating business needs, and ad hoc needs.
• Complete other duties and special projects as assigned.

• Ability to communicate, collaborate, and lead with integrity in a manner that inspires trust and builds positive rapport with a diverse group of stakeholders and the public.
• Ability to maintain a high degree of professional-level communication, including documentation, file and record keeping, general reporting, initiative, and follow through of contact for resolution.
• Ability to plan, manage, and direct numerous time-sensitive projects independently or as part of a team using procedures, processes, regulations, and practices applicable to the scope of work.
• Excellent attendance, work ethic, attention to detail, conflict management, and critical thinking skills.
• Ambition to contribute to a positive, productive team culture and excellent customer service.
• General knowledge of janitorial practices such as proper completion of floor care for carpet (wet carpet extraction) and hard surface flooring (waxing and stripping and machine scrubbing).
• Excellent time management, organizational, planning, and communication skills.
• 4-6 years of relevant experience. (Substitutions may apply.)
• General knowledge of service contract language (primarily janitorial contracts) with the ability to translate complex technical language into actionable items and guidance.
• Established competency in managing multiple priorities and solving a wide range of business and operational needs independently.
• Proficiency in Microsoft Office suite, including Excel, Outlook, and Word.
• Must possess and maintain a valid Missouri driver’s license or from an adjacent state if you reside outside of Missouri.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Authorization to work in the United States is a prerequisite of employment. The Office of Administration will not sponsor applicants for work visas. The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

* This position is physically demanding. Examples of job duties may include prolonged periods of walking/standing/sitting/bending/driving, climbing ladders, working in inclement weather and working on uneven or elevated surfaces, as well as prolonged periods of seated work at a desk, typing, written and verbal communication, problem solving, and the occasional ability to lift/carry up to 50 pounds. This list is not all inclusive, but a general representation of duties that may be encountered in this position, however other duties may be assigned contingent upon business needs. Please note, this position is considered a “Category 2” under the Fair Labor Standards Act (FLSA), meaning the incumbent will be compensated for overtime (hours actually worked over forty hours in a workweek) at the rate of time and one-half.

More reasons to love this position:

The State of Missouri offers a robust benefits package that includes a defined pension plan, generous leave and holiday time, and eligibility for health-insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To better understand the full value of working for the State of Missouri, check out our interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

oarecruiters@oa.mo.gov