Customer Service Representative (Outbound Scheduling)
SUMMARY OF JOB
Wickstrom Plumbing Heating & Cooling is one of the fastest growing home service companies in Idaho. We are looking for intrinsically motivated individuals that are driven to expand their career and learn with our team.

Responsibilities:

This position is responsible for duties related to phone-based expansion, sales, troubleshooting, and scheduling of customers to provide optimal Idahoan-Service with a purpose. The predominant function of this position is to follow-up and sell on unsold estimates provided by the company. The Outbound CSR will demonstrate adequate skills necessary for overcoming customer objections, display company core values to build company-customer relationships and value, and educate the customer all over the phone. An ideal candidate will be punctual and personable while supporting HVAC and Plumbing technicians by following up with current customers to book prepaid or recurring services related to their Family Maintenance Plans, cold calling existing customers to educate them on current promotions available at Wickstrom, confirming customer appointments, assisting in the rescheduling of customers, and conducting “happy calls” where we follow-up with customers to inquire about the quality of services provided by Wickstrom. Additional duties include updating and maintaining the customer database with current information, support in sales of Family Maintenance Plans, utilization of clear and concise communication skills with department managers, employees, and customers. This includes keeping customers appraised to Wickstrom Plumbing Heating & Cooling’s schedule and requested lead times.
The most successful applicant will be a driven individual that is motivated by a fast-paced setting and achieving goals while providing sensational 5-Star Customer Service.
REQUIRED SKILLS
1. Leadership
2. Customer service
3. Ability to multitask
4. Adherence to company values
5. Ability to meet or exceed all assigned goals
6. Ability to adapt and remain organized
7. Communication, reporting and compliance
8. Accountability/ownership of one’s duties and actions
9. Desire for continued skill development
10.Ability to use/learn software programs
SUMMARY OF DAILY TASKS
Outbound calls to sell unsold estimates
Outbound call to existing customer to sell promotions
Outbound calls to family brand customers to schedule services
Maintain Service Agreements within the system
Respond to all messages left after business hours
Contact customers with updates on job status from job start to finish.
Maintain customer files and information flow between technicians and the office.
Follow-up on completed jobs.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour plus performance pay on top

Benefits:

Simple IRA
Simple IRA matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid holidays off
Paid birthday off
Paid training
Parental leave
Profit sharing
Vision insurance

Schedule:
Monday to Friday
7:45am-5pm

Supplemental pay types:
Bonus pay
Commission pay

Ability to commute/relocate:

Meridian, ID: Reliably commute or planning to relocate before starting work (Preferred)
Education:

High school or equivalent (Preferred)

Work Location: In person

Wickstrom Plumbing Heating & Cooling is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.