Position Title: Esthetician

Location: Rancho Santa Fe

Department: Spa

FLSA Status: Non-exempt

Reports to: Treatment Supervisor Assistant Spa Director

Revised Date: January 2020

SUMMARY

Performs professional facial and waxing services in a safe and professional manner and in accordance with Rancho Valencia protocol and California State Board requirements. Provide uncompromised attention to guest/member service. Must possess a thorough knowledge of the skin, have excellent facial massage and extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in Rancho Valencia’s specific menu of spa treatments. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide skincare programs personalized to each of our guests. Must hold and maintain a current California state license.

ESSENTIAL FUNCTIONS

1. Performs facials and waxing services on guests using safe and professional techniques and in a safe, comfortable, and hygienic manner. Ensuring clients comfort and discreet draping at all times. Uphold all standards of sanitation and sterilization as directed by California State Board requirements.
2. Provide consistent professional facial treatments in accordance with Rancho Valencia protocols and Forbes 5-star standards
3. Maintains an ample inventory of all products in treatment room necessary to perform all facials and waxing services
4. Sanitize and clean working area after every service. Sanitize and clean working area at the end of the shift and prepare the room for next day or the next shift.
5. Arrive on time for schedules shifts, greet guests promptly for their service, and perform the treatment within the appropriate time allotted for the service
6. Offer flexibility with schedule of availability to meet the variable demand for facial and waxing services
7. Maintain a professional appearance and demeanour. Comply with Rancho Valencia grooming standards at all times.
8. Prepare treatment rooms to protocol. Perform prep work, properly clean and restock treatment rooms and complete side work duties as assigned.
9. Maintain a thorough knowledge of all treatments on the spa menu including indications, contraindications, and protocols. Possess a thorough knowledge of all professional products used including ingredients and contraindications. Actively promote spa and fitness offerings and retail products for homecare to guests.
10. Properly care for equipment and report any maintenance concerns. Use the proper amount of product per the treatment protocol to assist with cost controls.
11. Attend mandatory team meetings and trainings, attend all Forbes trainings
12. Actively participates in safety programs and abides by all injury reporting and safety behavior requirements
13. Participates in and supports Rancho Valencia’s efforts towards community service, sustainability and environmental initiatives
14. Communicate with management any and all occurrences involving staff or guests that require attention. Handle concerns professionally and courteously.
15. Maintain a positive attitude and contribute toward a quality work environment
16. Assist in all areas of the spa operation as requested by management

QUALIFICATIONS

Required

California State Board License

Communicates clearly in English with guests, staff, and vendors to their understanding

Excellent eye for detail, ability to multi-task and work in a fast-paced environment

Available to work holidays, mornings, evenings and weekends

Minimum 5 years of experience in facials and body waxing

SKILLS

Required

1. Ability to maintain discretion and confidentiality of all guests and hotel information
2. Ability to remain calm under pressure
3. Ability to work as a team and independently
4. Enjoy working with people and possess a friendly, customer service orientation
5. Excellent communication skills and basic computer knowledge

Desirable

1. Previous experience in a luxury, Forbes 5-star work environment
2. Advanced knowledge of skin disorders, indications and contraindications
3. Previous experience with microcurrent, microdermabrasion, LED and other advanced facial technology

PHYSICAL DEMANDS

1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
2. Constant need to perform the following physical activities: grasping, turning, finger dexterity
3. Occasional need to stand for long periods of time
4. Lifting/carrying up to 25 lbs. frequently and 50 lbs. occasionally
5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
6. Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor.