Income Maintenance Caseworker III - Staff Development - Adult Medicaid and Long-Term Care

SOCIAL SERVICES

Caldwell County Department of Social Services envisions a community where every person feels included, supported, and valued and every action we take intentionally contributes to the ongoing improvement and strengthening of our community. We strive to create a positive impact and are committed to ensuring the safety and improving the welfare of every citizen we serve.

If you are committed to supporting our mission and want to be a part of our dynamic workforce driven by teamwork and support to improve the lives of every person we encounter, we would love for you to come join our team!

Caldwell County offers competitive salary along with a benefit package that can be tailored to suit your family’s needs.

GENERAL STATEMENT OF DUTIES

Employees in this classification will complete second party reviews of all actions completed by economic service staff; random sampling of all staff work. This worker will compile report information and unit statistical data and provide caseload coverage when needed. This worker will provide training for all new staff, training for the team, and policy clarification and guidance of procedures to Income Maintenance staff.

DUTIES PERFORMED

• This worker is responsible for and maintains all aspects of the Economic Service cases. This requires extensive knowledge of the economic services programs and continuing training in all changes issued by the programs.
• This worker is to organize, guide, and coordinate a training designed to enhance the competence of individual employees. The person selected for this position is responsible for developing and implementing an onboarding process; in-service trainings; and organizing further trainings to advance employees’ professional, supervisory, and administrative skills.
• These cases are governed by the rules of the USDA and the State of North Carolina. Caseworkers are responsible for accuracy in administering the programs. There are time limits that must be met in approving and maintaining these cases. The caseworkers must be proficient in interviewing the clients and documentation of the records. They must be proficient in computers as most of the verifications, keying of records and communication between units is performed via computer.
• Caseworkers are responsible for verification of employment, resources, household size and composition, receipt of income, medical bills, insurance, household expenses and any other situations which may affect the client’s eligibility. They are also responsible for keeping the client informed of any change in their case and for making changes that the client reports. These duties must be done with accuracy and in a timely manner.
• Caseworkers are also responsible for referring the clients to other departments within the agency and other agencies to ensure that the client is aware of or receiving any assistance that may be available to them.
• Caseworkers must be able to communicate with the clients, co-workers and anyone they may be in contact with pertaining to case information. This communication must be done in a professional, pleasant way.
• Caseworkers must be proficient in the use of computers, calculators, copy machines, telephones, fax machines, and other equipment necessary for the function of the position.

RECRUITMENT STANDARDS

KNOWLEDGE, SKILLS AND ABILITIES

Working knowledge of computers, calculators, copy machines, telephones and other office equipment. Previous experience in working with the public. Outgoing personality and good communication skills.

MINIMUM EDUCATION AND EXPERIENCE

Must have high school diploma. Must complete two years as a Caseworker II to be qualified as a Caseworker III.

Benefits

• Health Insurance
• Dental Care
• Sick & Annual Leave
• 12 paid Holidays + 1 floating holiday
• Tuition Reimbursements
• Longevity
• Retirement (401K, 457, Tax Deferred Programs)
• Life Insurance
• Employee Assistance Program
• Wellness Initiative Program
• Parental leave