Office Coordinator – Job Description

Overview: The Office Coordinator plays a key role in the smooth operation of our terminal site, supporting the Site Manager, drivers, and school districts while providing excellent customer service. This is a dynamic role with opportunities to assist in routing, scheduling, and daily transportation operations.

Key Responsibilities:

• Answer phones and two-way company radios.
• Provide professional and courteous service to parents, school districts, drivers, monitors, and external contacts.
• Assist the Site Manager with routing, scheduling, and coordinating daily operations, including extracurricular activities and special education/early childhood transportation.
• Communicate with parents, drivers, and aides regarding issues and concerns.
• Help ensure all driver files and required training are documented and up-to-date.
• May cover school bus routes or assist with bus cleaning as needed.
• Perform other duties as assigned to ensure the terminal runs efficiently.

Requirements / Qualifications:

• Ability to schedule and prioritize work effectively.
• Proficiency with phones, two-way radios, computers, Google Drive, and internet-based tools.
• Possess or be able to obtain a valid Minnesota Commercial Driver’s License (CDL) with Passenger, School Bus, and Air Brake endorsements within 90 days of employment
• Strong written, verbal, and customer service communication skills.
• Problem-solving skills and ability to work in a fast-paced environment.
• Proficiency in reading, writing, grammar, and mathematics.
• Ability to develop and maintain effective working relationships at all levels.
• Self-starter with strong organizational and multitasking skills.
• Ability to exercise confidentiality, tact, diplomacy, and independent judgment.

Why You’ll Love This Role:

• Dynamic, fast-paced environment with a variety of tasks.
• Opportunity to work closely with drivers and school districts.
• Chance to grow professionally while obtaining a CDL with S and P endorsements.