Hybrid
Full time
R-0000000721

Position Title

Program Assistant

Employee Type

Regular

Office/Department

Financial Aid

Work Environment

Remote and hybrid positions are open to applicants based in states identified here: Work at Loyola | Loyola University Maryland.

Hybrid

Position Duties

Provides comprehensive administrative support to the Undergraduate Financial Aid Office, a high-volume, student-centered operation. Responsibilities include managing a wide range of administrative functions, coordinating priorities, and supporting office operations in alignment with departmental objectives and Loyola University Maryland’s mission and institutional goals

Essential Functions

• Provide confidential administrative support to the Undergraduate Financial Aid Office. Serve as a primary point of contact for the office by welcoming visitors and responding to phone calls, emails, and routine inquiries from students, families, and campus partners. Provide timely, professional, and responsive customer service; resolve routine issues and refer complex questions, requests, or concerns to appropriate staff as needed.
• Ensure compliance with University policies and applicable federal and state financial aid regulations, including FERPA and Title IV requirements. Support a high-volume, student-centered operation while balancing multiple priorities in alignment with Loyola University Maryland’s mission and institutional goals.
• Support onboarding and transition activities for new and continuing students as they relate to financial aid, including participation in outreach events. Maintain, update, and track student financial aid data within University systems. Serve as a liaison with campus partners to resolve student issues and support shared timelines.
• Assist with reviewing financial aid related requests and applications, ensuring documentation is complete, accurate, and submitted in compliance with established timelines and requirements. Support students through complex processes related to financial aid eligibility, verification, and documentation submission.
• Sort, distribute, and manage incoming mail and correspondence. Maintain office equipment and supplies, including ordering materials, scheduling repairs, and troubleshooting basic technical issues. Prepare invoices and track payments; process budget adjustments; assist with monitoring departmental budgets and expenditures.
• Draft and edit routine correspondence, forms, and written communications. Coordinate meetings, prepare meeting materials; take and transcribe minutes; and create spreadsheets, reports, presentations, and other documents to support office operations. Assist with special projects and other duties as assigned.

Physical/Environmental Demands

Office environment/no specific or unusual physical or environmental demands.

Physical/Environmental Example

N/A

Additional Information

N/A

Education Required

High school diploma or GED

Education Preferred
Bachelor's degree

Field of Study

N/A

Other Professional Licensures

N/A

Work Experience

1-3 years of administrative support or related office experience

Describe Required Experience

Minimum of 1 years related experience required.

Required Knowledge, Skills and Abilities

Knowledge of office practices, procedures, systems, and equipment. Ability to answer multiple phone lines while maintaining poise and providing first-rate customer service. Proficiency in Microsoft Office products (i.e Word, Excel, PowerPoint, Outlook, etc.) and data systems. Excellent written and oral communication skills, efficient work habits, strong organizational skills, and strong attention to detail. Strong multi-tasking and follow-up skills with ability to manage and meet multiple deadlines. Ability to produce accurate work and prioritize effectively. Ability to prepare and maintain budgets and generate Excel and other reports. Ability to maintain confidentiality and use discretion. Demonstrated experience organizing, planning, and coordinating events. Ability to support the University's goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.

Final compensation offers are determined by a variety of factors, including but not limited to, job-related experience, internal equity, and alignment with organizational budget.

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

Employment Eligibility

All candidates must be eligible to work in the United States and complete employment eligibility verification by the first day of employment at Loyola University Maryland, as required by law (e.g., Form I-9). Unless explicitly stated otherwise in the job description or job advertisement, Loyola University Maryland does not sponsor employment visas for this position.

University Description

Loyola University Maryland, located in the vibrant city of Baltimore, is a prestigious, selective, comprehensive university with a strong residential liberal-arts-based undergraduate program and professional graduate programs at the master’s and doctoral levels. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus. Deeply committed to the Ignatian principles upon which it was founded, Loyola focuses on the care and education of the whole person — mind, body, and spirit — and its mission centers on preparing its students to learn, lead, and serve in a diverse and changing world.

The Wall Street Journal ranked Loyola No. 19 overall in the nation in its 2026 “Best Colleges” list. Loyola was also ranked No. 51 for impact on graduate salaries and No. 81 in the nation for student experience. U.S. News & World Report has ranked Loyola among the top 10 universities in the North Region for the past decade. Princeton Review named it one of the nation’s top institutions for undergraduate higher education and one of the best Mid-Atlantic colleges for 2026. Loyola is one of 75 colleges and universities included on a list of the “new” dream schools in Jeffrey Selingo’s book, Dream School, Finding the College That’s Right for You. The list of “new” dream schools highlights institutions with strong outcomes, accessible admissions, and dynamic student experiences. Loyola was also listed among the “best value” private colleges in Kiplinger’s Personal Finance.

Loyola University Maryland is proud to be recognized among the nation’s top institutions. From national rankings to regional accolades, our commitment to academic excellence, student success, and Jesuit values continues to earn praise from respected organizations and publications.

Learn more about our prestigious rankings and notable accolades and university profile by clicking on the hyperlinks.

Diversity Statement

About Us

Human Resources

410-617-2354

humanresources@loyola.edu

Work at Loyola