Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we’ve made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

Reporting to the VP, Service Delivery - DI, the Biomed Field Service Technician performs technical work in the installation, repair, preventative maintenance and calibration of OEM medical devices or systems. Performs technical inspections and documents and maintains accurate records of inspections, repairs, calibrations, and work performed on all equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete scheduled preventive maintenance and unplanned maintenance and perform any required equipment upgrades.
• Install and de-install OEM equipment, performing site inspections and/or interacting with customers and contractors as needed.
• Establish and maintain a high level of customer satisfaction through service excellence.
• Complete expense reports and submit them within the established guidelines of the department.
• Train customers on basic operation and use of medical devices.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed and with urgency.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner following the established escalation protocol.
• Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory
• Observes and promotes Probo’s standards and policies on safety, quality and productivity.
• Complete within the metric requirement:
• Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.

Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed.

Required Education and Experience:

• High School Diploma/GED, Associate's degree (A. A.) or equivalent from two-year university or technical school; or a minimum of 4 years of related experience to the work activities or equivalent combination of education and experience.
• Previous mechanical or electronics work experience, either in a field service, hospital-based or military setting.
• Solid computer skills, including working knowledge of Microsoft Office, software operating systems., and network technology.
• Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process.
• Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers.
• Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation.
• Valid driver’s license, good driving record and must be able to pass a motor vehicle record check.

REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES

• Must be able to adhere to hospital credentialing requirements upon request. Customer requirements to allow admission into its facilities to perform job duties will include but are not limited to drug testing and immunizations as dictated by the customer or facility policy.
• Ability to resolve problems, think analytically, work independently and communicate professionally.
• Willingness to work flexible hours and overtime, often on short notice..
• High degree of mechanical aptitude.
• Excellent interpersonal and communication skills
• Resourceful, with the ability to work independently.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills
• Attention to detail.
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
• Will be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties.

TRAVEL REQUIREMENTS

• The position will require the ability to travel, up to 80% of the time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• The work environment will primarily be in the field at hospitals, clinics and medical facilities. Will perform administrative duties in home office environment.

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to lift, carry and move various items of a minimum of 50 lbs. while utilizing proper technique.
• While performing the essential functions of this job, the employee is frequently required to stand, walk, sit, and drive long periods of time.
• The employee must have use of hands and fingers and be able to reach with hands and arms, speak and hear.
• Required to stoop, kneel or crouch and bend.
• Vision abilities required to perform this job include close vision.
• Ability to operate an automobile. Valid state driver's license and good driving record.

Equal Opportunity Employer/Vet/Disabled.

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