The Patient Access Manager (PAM) – Upstate NY/North NJ/Pittsburgh, PA will be responsible for supporting and maintaining patient support services that maximize access to our product for patients to whom it has been prescribed. The PAM will execute pre-defined strategies to address patient access needs and support the identification of access barriers through this work. The PAM will also play a customer-facing role and work closely with our Directors of National Accounts (DNAs) and the field sales team to support the needs of healthcare providers and patients as it relates to the post-prescription access to ZORYVE. The PAM will work with their leadership, Marketing, Medical, Compliance, and other colleagues to identify, design, revise, and roll out patient access materials as needed or improve existing materials. This will be a remote position located ideally in Buffalo, NY or Bergen County, NJ or Pittsburgh, PA

Roles & Responsibilities

• Execute Arcutis patient support programs, after the prescription has been written. Activities may include helping to identify and provide information to help resolve issues with payers and/or the pharmacy.
• Liaise with medical offices and targeted pharmacies as necessary to educate and train on ZORYVE, ZORYVE Direct, and answer questions as appropriate to keep the patient journey on-track.
• Review and provide oversight of the patient prescription journey.
• Serve as the primary point of contact for field sales regarding patient access questions/issues.
• Report weekly changes in patient status, overall trends, successes, or roadblocks; suggest and execute appropriate, compliant action in response.
• Monitor status of the prescription drug coverage process by partnering with pharmacies to triage, troubleshoot and resolve initial and ongoing issues (step-edits, prior authorizations, denials, appeals, medical exceptions, and reauthorizations.
• Abide by reasonable and lawful healthcare provider confidentiality and or safety requirements, as applicable.
• Engage with Market Access team, and Regional Sales Directors (RSDs) to ensure current and accurate communication on the status of the patient journey.
• Willingness and ability to travel long and short distances domestically to visit provider offices, pharmacies to attend customer meetings, industry conferences, and other regional meetings or events where customers will be present in order to answer customer questions around patient access and payer coverage. (Up to 50% travel, depending on location).
• Willingness and ability to manage virtual interactions with healthcare providers, pharmacies, and internal cross-functional partners.
• Partner with Arcutis Safety and Pharmacovigilance to report adverse events and product complaints through documented process.
• Become familiar with and abide by Arcutis’ policies and standard operating procedures.
• Building internal, cross-functional relationships with Arcutis’ business units as needed, including but not limited to Marketing, Sales, Medical Affairs, Compliance, and other business units, as necessary.
• Collaborate on the development and maintenance of PAM training content, including messaging for field interactions.
• Building external relationships with pharmacies, patients, healthcare providers, medical office staff, and caregivers.
• Other related functions or duties which may be assigned from time to time in Arcutis’ sole discretion.

Education & Licenses and Experience

• Bachelor’s degree or equivalent experience in the healthcare field required; advanced degree preferred.
• 3-5 years of healthcare or pharmaceutical experience; 1-2 years of field sales, field reimbursement management, and customer facing experience.

Competencies & Skills

• Strong track record of success in the pharmaceutical industry; experience in product support, and pharmacy benefits. Experience in dermatology is preferred.
• Robust knowledge of pharmacy access dynamics.
• Ability to manage a case-load independently.
• Ability to exercise good judgment and demonstration of successful working relationships with patients, healthcare providers, third party vendors, and other stakeholders.
• Experience working closely with field organizations, serving programs to support healthcare providers and their patients.
• Self-starter who can thrive in a competitive and fast-paced or high-pressure environment, who is able to effectively prioritize, balance multiple tasks, and work independently.
• Keeps current, and develops deeper and broader experience, in own functional area.
• Is open to and actively solicits feedback on performance and skill development needs.
• Demonstrates appreciation for diversity of perspectives and approaches among peers.
• Understanding of U.S. biopharmaceutical Regulatory/Legal review process and Compliance landscape.
• Collaboration & Teamwork.
• Exceptional communication skills, with the demonstrated ability to communicate effectively with diverse internal and external customers.

Why Join Us?
Arcutis is a pioneering medical dermatology company dedicated to revolutionizing the treatment of serious skin diseases and our pipeline is one of the more robust and exiting in the industry. Our vision is to revitalize the standard of care for dermatological diseases and conditions through novel therapies that simplify disease management for physicians and patients. We are focused on filling the innovation gap in medical dermatology drug development by applying our deep clinical, product development and commercial expertise in dermatology to develop best-in-class therapies against biologically validated targets. Arcutis is uniquely positioned to become the preeminent innovation-driven medical dermatology company, and we are looking for top talent to join our team. We are nimble, collaborative, and passionate about achieving our mission!

This job description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Arcutis is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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