PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging.

• Lead cross-functional implementation of the Utah Community Clean Energy Program, including coordination of workstreams related to billing, customer systems, customer communications, regulatory compliance, resource procurement support, finance, accounting, legal, and reporting, ensuring alignment across stakeholders, clear accountability, and timely execution of deliverables.
• Maintain and manage the program implementation plan, milestones, action item matrix, issue log, risk register, and decision tracker to support timely launch and ongoing administration, providing structured governance, visibility into program health, and proactive issue escalation.
• Coordinate with Utah Renewable Communities, participating communities, and internal stakeholders to support ordinance implementation, program readiness, stakeholder communications, and governance requirements, building effective partnerships and ensuring alignment with regulatory and community expectations.
• Support development, review, approval, and execution of customer notices, opt-out materials, customer service scripts, website content, frequently asked questions, and other program communications in coordination with legal, regulatory, communications, and customer service teams ensuring clarity, consistency, and a customer-focused approach.
• Partner with Customer Solutions, Customer Account Management, billing, technology, and operations teams to ensure systems are configured to enroll eligible customers, track participant status, process opt-outs and opt-ins, assess approved program charges and termination fees, and support customer service workflows ensuring operational readiness, data accuracy, and compliance and program requirements.
• Coordinate preparation of annual and periodic program reports and support annual rate filing and regulatory review processes for the Utah Public Service Commission, Utah Renewable Communities, and other required audiences, including data collection, stakeholder review, and quality control.
• Monitor compliance with Utah statutes, Public Service Commission orders, approved tariff requirements, program rules, customer notice requirements, and no-cost-shift principles applicable to participants and non-participants, identifying risks and supporting regulatory adherence.
• Support program financial administration and reporting, including administrative reserve and resource reserve tracking, budget inputs, start-up cost tracking, program costs tracking, rate and charge coordination, reconciliation support, and coordination with accounting and finance teams.
• Support annual program rate filing and review with the regulator.
• Facilitate and participate in internal and external workgroups, prepare agendas and meeting materials, document decisions and action items, and ensure follow-through while serving as a trusted advisor to leadership and cross-functional teams.
• Identify operational risks, unresolved policy issues, customer impacts, stakeholder concerns, and compliance dependencies; escalate issues and recommend practical resolutions, and support continuous improvement of program processes, controls, documentation, reporting, and customer experience.

• Bachelor’s degree in business, public administration, finance, accounting, economics, energy policy, engineering, environmental policy, or a related field; or equivalent combination of education and experience.
• Five or more years of progressively responsible experience in program management, utility operations, regulatory affairs, customer programs, energy programs, public policy, finance, or a related field.
• Demonstrated ability to manage complex, cross-functional initiatives involving multiple internal departments and external stakeholders.
• Strong understanding of electric utility operations, customer programs, billing processes, regulatory requirements, or clean energy program administration.
• Experience preparing executive-level summaries, regulatory filings or reports, implementation plans, action item matrices, stakeholder materials, or customer-facing communications.
• Strong project management, facilitation, analytical, written communication, and problem-solving skills.
• Ability to interpret regulatory orders, tariffs, statutes, program rules, and implementation requirements and translate them into actionable business processes.
• Proficiency with SAP or Oracle, and Microsoft Office applications and collaboration tools, including Power BI, Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Able to travel periodically to or within Utah, or other company or stakeholder locations.

• Experience with renewable energy, clean energy procurement, community energy programs, green tariff programs, or voluntary customer energy offerings.
• Experience working with state utility commissions, regulatory dockets, tariffs, customer notice requirements, or public agency stakeholders.
• Familiarity with Utah energy policy, the Community Clean Energy Program, Utah Renewable Communities, Rocky Mountain Power customer programs, or equivalent utility-sponsored renewable energy programs.
• Experience with utility billing systems, customer service workflows, opt-in or opt-out program administration, customer segmentation, or mass customer communications.
• Project management certification or formal training, such as PMP, Agile, Lean, Six Sigma, or equivalent practical experience.
• Experience managing financial tracking, reserve accounts, program budgets, cost recovery, rate impacts, or regulatory reporting for utility programs.

At PacifiCorp, we understand that living a healthy lifestyle isn’t just about your physical health — your mental, financial, and social wellbeing also play an important role. That’s why we offer a wide range of benefits designed to help you live a more balanced lifestyle.

Our benefits include:
• Medical, dental, and vision insurance
• 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.
• Life insurance
• Additional voluntary benefits, including pet insurance
• Tuition Assistance
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.

Work Life Balance
• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)
• Paid short-term disability leave and long-term disability insurance
• Paid Parental Leave
• Paid Bereavement Leave
• Employee Assistance Program supporting mental and emotional wellbeing

For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Req Id: 114842
Company Code: PACIFICORP #PM25
Primary Location: SALT LAKE CITY, UT
Department: Strategy & Resource Dev
Schedule: , 100% onsite
Hiring Range: $102,000 - $140,250

This position is eligible for an annual discretionary performance incentive bonus of up to 15.00% of salary.

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate.