SUMMARY

The Maintenance Technician II performs skilled work in the maintenance and repair of apartment buildings and building fixtures. The incumbent works as a member of a maintenance crew and performs a variety of skilled tasks in several mechanical and building trades.

All activities must support Knoxville’s Community Development Corporation (“KCDC” or “Authority”) mission, strategic goals, and objectives.

SUPERVISORY RESPONSIBILITIES

The Maintenance Technician II is a non-supervisory job classification.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Removes, installs and repairs cabinets and counter tops.
• Installs and repairs baseboards, molding, and trim.
• Repairs damaged walls, ceilings, and stairs.
• Removes and replaces damaged flooring and tile.
• Repairs and adjusts windows and doors.
• Removes, installs, and repairs door locks.
• Installs and repairs door and window screens.
• Repairs bookcases, bulletin boards, tables, office furniture, and other wood fixtures.
• Paints over repaired areas as needed; replaces damaged roofing shingles.
• Repairs and/or replaces dishwashers.
• Installs electrical conduit and wiring; makes connections to switch boxes; repairs and/or replaces electrical base plugs and switches; replaces circuit breakers; removes, installs, and repairs lighting fixtures; tests, locates, and repairs strain in electrical circuits, equipment, and appliances; repairs electric ranges, refrigerators and heaters.
• Removes, installs, and repairs a variety of plumbing fixtures such as sinks, commodes, water closets, bath tubs, showers, and faucets; replaces defective fittings, valves, traps, washers, and gaskets; locates and repairs leaks in water lines; cuts, reams, glues, and solders plastic and copper pipes and fittings; opens clogged drains, traps and fixtures; installs, removes and repairs water heaters.
• Repairs and maintains masonry structures; removes damaged stones, bricks, and blocks; mixes mortar and lays bricks and blocks; repairs concrete walks, driveways, and porches.
• Repairs metal fixtures; performs burning and welding tasks.
• Inspects and replaces fire extinguishers.
• Cleans, repairs, and replaces gutters and downspouts.
• Maintains stock of all items used in work.
• Sprays and treats apartments to control ants, fleas, roaches and other pests.
• Assists in the maintenance of grounds around housing developments.
• Assists and trains employees in operations and repairs pertaining to listed duties.
• Installs, replaces, repairs, and makes keys for core lock system.
• Performs minor repairs on HVAC units.
• Attends training sessions.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the standard practices, methods, tools, equipment, and materials used in the mechanical and building craft trades.
• Knowledge of the hazards and safety precautions of the mechanical and building trades.
• Skill in the use of tools, equipment, and materials pertinent to the mechanical and building craft trades.
• Proficient in the use of Outlook and electronic work order systems.
• Ability to follow oral and written instructions, and to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships with superiors, fellow employees, and residents.

BEHAVIORAL COMPETENCIES

This position requires the incumbent to exhibit the following behavioral skills:

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment and decision making in accordance with level of responsibility.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.

Teamwork: Employee balances team and individual responsibilities. Exhibits objectivity and openness to others' views and gives and welcomes feedback. Contributes to building a positive team spirit; puts success of team above own interests; and supports everyone's efforts to succeed.

EDUCATION AND EXPERIENCE

High School Graduation or GED and supplemented by completion of appropriate apprenticeship programs, or in-service training programs. Proficiency in the following mechanical and building craft trades: electrical, appliance repair, plumbing, and carpentry. An equivalent combination of education and experience may be considered. Preference may be given to applicants who hold the Certificated Maintenance Technician II designation and/or have experience using Yardi Voyage software for work orders.

CERTIFICATES, LICENSES, AND REGISTRATIONS

Requires a valid driver’s license and the ability to be insurable under the Authority’s automobile insurance plan at the standard rate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to travel to various Authority properties to clean and maintain grounds. Daily movements include sitting; standing; reaching and grasping; moving about the properties; and attending onsite meetings and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must regularly transport up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position generally works on Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.