The Campaign Against Hunger (TCAH) is one of New York City's largest food access organizations, serving communities across all five boroughs through innovative programs designed to combat food insecurity and promote health equity. Through food distribution, urban agriculture, nutrition education, workforce development, benefits access, and strategic partnerships, TCAH works to create a more equitable food system while empowering individuals and families toward greater self-sufficiency.
The Social Enterprise Division supports TCAH's mission through earned-income initiatives, strategic partnerships, food fulfillment services, healthcare-related food access programs, and innovative business models that increase access to healthy food while creating sustainable revenue opportunities for the organization.
Position Summary
The Social Enterprise Lead is responsible for coordinating the daily operations of TCAH's Social Enterprise Division. This position supports the implementation of earned-income initiatives, food fulfillment services, healthcare food access partnerships, procurement activities, inventory management, and operational workflows. The Social Enterprise Lead serves as the primary point of coordination between procurement, inventory, fulfillment, program staff, and external partners to ensure efficient execution of Social Enterprise activities. The position combines operational coordination, project management, staff support, partnership engagement, and process improvement to support the continued growth of Social Enterprise initiatives.

Key Responsibilities
Supervisory Responsibilities
The Social Enterprise Lead provides day-to-day oversight and support to Social
Enterprise personnel and activities.
Directly supports and coordinates the work of:
 Procurement Coordinator
 Inventory Clerk
 Social Enterprise Operations Coordinator

Provides operational oversight of:
 Procurement Associate
 Packing Staff
 Volunteers
 Temporary Personnel assigned to Social Enterprise activities

Responsibilities include:
 Providing coaching, guidance, and support to staff.
 Monitoring workflow, productivity, and operational performance.
 Assisting with onboarding, training, and staff development.
 Conducting regular check-ins and supporting performance management processes.
 Promoting accountability, teamwork, and operational excellence.

Operational Leadership
 Coordinate day-to-day Social Enterprise operations and activities.
 Support workflow between procurement, inventory, fulfillment, and program teams.
 Monitor operational activities and identify opportunities for improvement.
 Assist with the development and implementation of operational procedures and
systems.
 Monitor daily operations and identify opportunities for improvement.
 Troubleshoot operational challenges and escalate issues as needed.
 Support the implementation of new Social Enterprise initiatives and partnerships.
 Ensure operational activities are completed accurately and on schedule.

Program and Partnership Coordination
 Coordinate operational activities related to Social Enterprise programs, contracts,
partnerships, and earned-income initiatives.
 Serve as a point of contact between internal departments and external partners.
 Support onboarding, implementation, and ongoing coordination of partnership
activities.
 Monitor deliverables, timelines, and reporting requirements.
 Coordinate scheduling, communication, and operational needs associated with
partnerships and programs.
 Support healthcare food access, food-as-medicine, and other emerging Social
Enterprise initiatives.
 Assist with healthcare food access, food-as-medicine, and other emerging Social
Enterprise initiatives.

Procurement, Inventory and Fulfillment Support
 Coordinate procurement, inventory, and fulfillment activities to support daily
operations.
 Work closely with procurement staff to support purchasing and sourcing activities.
 Monitor inventory levels and support inventory tracking efforts.
 Assist with inventory forecasting and replenishment planning.
 Oversee the separation and tracking of purchased and donated inventory.
 Coordinate fulfillment activities to ensure orders are prepared accurately and on time.
 Support quality control and operational standards throughout the fulfillment process.

Staff and Team Coordination
 Provide daily guidance and support to Social Enterprise staff and volunteers.
 Coordinate staff assignments to support operational needs.
 Assist with staff onboarding, training, and scheduling.
 Promote accountability, teamwork, and strong customer service.
 Support volunteer engagement and participation in Social Enterprise initiatives.
 Foster a collaborative and mission-driven work environment.

Reporting and Performance Tracking
 Assist with tracking operational performance metrics and program outcomes.
 Monitor project timelines, deliverables, and operational goals.
 Maintain accurate operational records and reporting systems.
 Support the development of dashboards and tracking tools related to partnerships,
fulfillment activities, inventory movement, and operational performance.
 Prepare reports and summaries for leadership review.
 Support grant, contract, partner, and organizational reporting requirements.
 Develop and maintain standard operating procedures (SOPs) and workflow
documentation.
 Identify opportunities to improve efficiency, productivity, and operational
effectiveness.

Financial and Revenue Support
 Assist with tracking operational expenses, utilization, and performance metrics
associated with Social Enterprise activities.
 Support contract implementation and operational requirements associated with
partnership agreements.
 Collaborate with Finance to support invoicing, reporting, and reconciliation activities.
 Monitor partnership activity and assist with tracking growth opportunities and
contract renewals.

Qualifications
Required
 Bachelor's Degree or equivalent combination of education and experience.
 Minimum 2-3 years of experience in operations, project coordination, nonprofit
programs, logistics, food systems, or a related field.
 Experience coordinating staff, volunteers, or project teams.
 Strong organizational, analytical, and problem-solving skills.
 Demonstrated ability to manage multiple projects and priorities simultaneously.
 Excellent written, verbal, and interpersonal communication skills.
 Proficiency in Microsoft Office, Google Workspace, and database systems.
 Ability to work independently while collaborating effectively with diverse teams.
Preferred
 Experience in food access, food distribution, healthcare food programs, social
enterprise, or nonprofit operations.
 Experience with inventory management, procurement, or fulfillment systems.
 Experience with Salesforce, SmartChoice, CRM systems, or similar technology
platforms.
 Experience working with community-based organizations, healthcare partners, or
government-funded programs.
 Bilingual or multilingual skills are a plus.

Success Measures (First 12 Months)
The Social Enterprise Lead will be evaluated on:
 Successful onboarding into TCAH's Social Enterprise operations, systems, and
partnerships.
 Effective coordination of Social Enterprise programs, contracts, and partnership
activities.
 Improved communication and workflow between procurement, inventory, fulfillment,
and program staff.
 Accurate tracking and reporting of purchased inventory and Social Enterprise
activities.
 Timely coordination and fulfillment of partner orders and service requests.
 Development and implementation of standard operating procedures (SOPs) and
workflow documentation.
 Consistent monitoring of project timelines, deliverables, and operational deadlines.
 Strong collaboration with internal staff, external partners, vendors, and volunteers.
 Successful support of healthcare food access and other Social Enterprise initiatives.
 Increased operational efficiency through process improvements and problem-solving.
 Demonstrated leadership, accountability, and readiness for increased responsibility
within the Social Enterprise Division.