BENEFITS: LACERA offers a comprehensive benefits package including a cafeteria benefit plan (14.5% - 17% of monthly base salary), annual leave, defined benefit retirement plan, Savings Plan (401k), Deferred Compensation Plan (457), 13 paid holidays per year, savings plan, tuition reimbursement, hybrid work schedule, and a ride share program.

LACERA is located in Gateway Plaza at 300 North Lake Avenue in the beautiful City of Pasadena. The building is easily accessible from the Foothill Freeway (210) and the Metro Lake Station. We offer convenient free parking for staff members in our secure structure adjacent to the building in addition to a robust rideshare program providing commuting alternatives such as ride-matching, vanpool, carpool, parking services and more. Prioritizing health, well-being, and sustainability, Gateway Plaza is a Class “A” office building, LEED Gold Certified and EPA Energy Star Certified. With a Walkability Score of 91, LACERA staff members easily enjoy the approximately 150 shops, food, and dining options that make up the popular South Lake Avenue District.

Our members dedicate their careers to contributing to the welfare of Los Angeles County. For their service, the County contributes to their promised benefits, and LACERA is dedicated to serving them in return throughout their career and their life afterwards.

Benefits Division - Process Management Section (1 Vacancy)

The Benefits Division maintains retirement plan accounts and processes retirement plan transactions in compliance with the County Employees Retirement Law of 1937, Board of Retirement Regulations, and organizational policies. The mission of the Benefits Division lies at the core of LACERA’s mission to “produce, protect, and provide the promised benefit” through the collection of contributions and purchases, the payment of benefits, and the safeguarding of each member’s account. This mission is carried out in compliance with the County Employees Retirement Law of 1937, the Board of Retirement Regulations, and organizational policies. The Process Management Group (PMG) is responsible for initiating and driving judicious and measured Member Operations process improvement initiatives. The team collaborates with staff throughout LACERA as well as vital external partners in the development and maintenance of business rules, procedures, and audit criteria.

Member Services Division - Member Services Center (MSC | Outreach) Section (1 Vacancy)

Member Services is dedicated to continually improving the member experience across all channels. Our focus is on furthering member education, supporting LACERA's strategic plan and building a Superior Member Experience. The mission of the Member Services division is to provide world-class service in a positive, supportive, professional, and equitable manner through any channel the member chooses. We will strive at all times to provide accurate, clear, and common-language explanations of all plans, plan options, purchases, purchase options, and retirement-related issues. We will strive to function as a team working together to fulfill our assigned mission of servicing members.

The Outreach Section featuresknowledgeableandwelcomingRetirementBenefitspecialistsdedicatedtoassisting LACERA members through the retirement process. Their responsibilities include providing in-person and virtual counseling, conducting workshops, managing and confirming attendance, handling first-time disability calls, organizing benefits and planning, and training both new and current staff on new or updated subjects.

Retiree Healthcare - Operations Section (1 Vacancy)

Retiree Healthcare is responsible for administering the LACERA-administered Retiree Healthcare Benefits Program for retired association members and their eligible dependents and providing a healthcare program of the highest quality at an affordable cost. The Operations Section is responsible for processing healthcare enrollment forms (medical, dental/vision, and Medicare HMO) of members/survivors and their eligible dependents. In addition, they process the Medicare Part B verifications, resolve complex member healthcare eligibility issues/inquiries, serve as liaison between the member and the health plan carriers to help resolve healthcare eligibility and Medicare entitlement, explain the retiree healthcare benefits and eligibility rules as well as respond to member correspondence or appeals.

For more information about the position, please visit the class specification linked below:

• Supervisory Skills - Demonstrated experience supervising staff either directly or through subordinate supervisors within pension, retirement, financial services, benefits administration, or accounting fields, including oversight of staff and ensuring completion of work objectives.
• Performance Management – Demonstrated experience managing team performance and aligning individual and unit goals with organizational strategy. Ensures clear roles, responsibilities, and high performance at both individual and team levels.
• Time | Workforce Management Skills – Demonstrated ability to plan and organize staff work schedules, manage unit workflow, and align staffing with business needs to ensure timely, accurate services to members, and optimal productivity.
• Written Communication – Experience preparing correspondence and reports to inform, communicate, or make recommendations to members, management, governing boards, associations, or organizations.
• Computer Skills – Proficient in modern software applications, correctly applies technology (e.g., Microsoft Office Suite Products; Outlook, SharePoint, Word, Excel, and PowerPoint, Workforce Management and forecasting software).
• Compliance – Demonstrated experience ensuring compliance with relevant laws, regulations, contracts, and binding agreements. Stays current on industry standards and ensures that practices conform to regulations.

To receive credit for the above desirable qualifications, your application must clearly describe your experience.

• Supervisory Skills, Performance Management, Time Management Skills, Written Communication, Computer Skills, and Compliance

Only the most highly qualified applicants as determined under Part I will be invited to continue in the examination process under Part II.

• The applicant's knowledge, experience, and general ability to perform the essential functions of the position.
• Coaching and Developing Others, Oral Communication, Collaboration/Teamwork, Research and Fact- Finding, Critical Thinking and Problem Solving, Planning and Organizational Skills, Project Management, Customer Service, Conflict Resolution, and Ethics and Integrity.