We are seeking a detail-oriented Quality Control Specialist to support the performance and quality of hospitality textiles from production through end-use. This role involves hands-on product evaluation, laundry process review, and collaboration with mills, labs, and internal teams to ensure consistent quality standards.

Textile experience preferred.

· Coordinate and oversee inspections at mills and partner facilities

· Ensure QC standards are consistently followed

· Communicate inspection results clearly and in a timely manner

· Visit hospitality laundry facilities to review wash processes and equipment settings

· Monitor temperature, chemistry, and cycle parameters

· Troubleshoot issues such as odor, wear, fading, and fabric damage

· Conduct wash testing and develop product-specific wash guidelines

· Maintain QC documentation, wash guidelines, and product records

· Respond to technical inquiries (specs, CADs, product performance)

· Interpret data and support internal teams with clear recommendations

· Investigate product issues including returns, damages, and wash failures

· Document findings with photos, samples, and corrective actions

· Compare pre- and post-laundered samples against standards

· Define testing requirements (construction, performance, chemical)

· Coordinate third-party lab testing and sample submissions

· Review reports and provide concise, actionable insights

· Prepare documentation for mill communication (test data, photos, item details)

· Partner with mills on root cause analysis and corrective actions

· Support claims and chargebacks with proper documentation

· Experience in Quality Control, Textiles, or Hospitality Laundry preferred

· Strong attention to detail and problem-solving skills

· Ability to analyze data and communicate findings effectively

· Comfortable working in both office/lab and on-site environments

· Proficiency in Microsoft Office; ERP systems a plus

· Ability to lift and move boxes of textile products

· Comfortable standing for extended periods during inspections and site visits