Sauna & Steam Customer Support Specialist

Bathing Brands

Are you a hands‑on problem solver with real‑world mechanical or construction‑related experience? Bathing Brands — a national leader in the distribution, installation, and maintenance of steam and sauna bathing environments — is seeking a Sauna & Steam Customer Support Specialist to support our residential and commercial clients.

This role is ideal for someone who understands how things are built, enjoys troubleshooting physical systems, and can confidently talk through technical solutions over the phone and email. Please note: This position is a trade‑focused technical support role, not IT support. The work involves troubleshooting physical systems such as sauna and steam equipment, wiring, plumbing, and installation conditions. Applicants with backgrounds in IT, networking, or software support will not be a fit.

Instead, the work centers on understanding how sauna and steam equipment functions, how it’s installed, and how to help customers troubleshoot issues and successfully complete their projects.

We don’t expect you to come in as a sauna or steam expert — we provide thorough training. What we do need is someone who is mechanically minded, curious, patient, and eager to learn a specialized, fast‑growing trade.

What You’ll Do

• Provide phone and email support to homeowners, contractors, and commercial clients
• Troubleshoot sauna and steam equipment, installation conditions, and site‑specific challenges
• Guide customers step‑by‑step through practical, real‑world solutions
• Learn how our products are wired, assembled, plumbed, and installed
• Collaborate with internal technical experts to resolve complex issues
• Help maintain Bathing Brands’ strong reputation for service and technical expertise

Who This Role Is For

This position is a great fit for individuals with experience or interest in areas such as:

• Carpentry
• Plumbing
• Electrical
• HVAC
• General construction
• Equipment repair or installation
• Technical field service

What You Bring

• Strong customer service and communication skills
• Mechanical aptitude or hands‑on technical experience
• Ability to learn and understand physical systems (heat, water, wiring, installation environments)
• Solid problem‑solving skills and attention to detail
• Ability to stay organized and manage multiple tasks in a fast‑paced environment
• Comfortable using computers for documentation and communication (Microsoft Office)

Benefits:

When you join Bathing Brands, not only do you get to work with some great folks, but you’ll enjoy comprehensive benefits, too.

• In-office work is required for this position, however a remote hybrid schedule is possible
• A caring company culture with a casual, yet professional, work environment
• PTO, holidays, and an annual paid community day to spend with a charity of your choice
• Company-subsidized Blue Cross Blue Shield health insurance plans are available along with dental, vision, short/long-term disability, and company-paid group AD&D life insurance
• Employee Assistance Program (EAP)
• Referral Program
• 401(k) Retirement Plan with annual company matching funds
• Profit Sharing Program with bi-annual payouts

We are proud to celebrate over 55 years of service to the bathing industry! Bathing Brands is uniquely comprised of technicians, designers, educators, and bathing specialists unified by a desire to advance steam and sauna for residences and health & wellness facilities. We are an Equal Opportunity Employer.