Helpdesk Analyst

USA-MI-Jackson

Job ID: 2024-8603
Type: Full-Time
# of Openings: 1
Category: Information Technology
JC

Overview

Alro Steel has an immediate opening for a Helpdesk Analyst at the Jackson Corporate Headquarters.

Join the Alro team and start building your tomorrow!

Whether you are a recent graduate or an experienced professional, Alro offers rewarding and challenging career opportunities, as well as a competitive compensation and benefits package. We work hard to provide our teammates with comprehensive on-the-job training for a multitude of business disciplines, so that they can maximize their career expectations.

Most importantly, employment at Alro is about being a part of something bigger. It’s about being on a team that employs the highest levels of loyalty, honesty and integrity. It’s about exceeding customer expectations on a daily basis by taking a true interest in their needs. An Alro career provides a dynamic work environment that allows our teammates to learn, grow and succeed in whatever they put their minds to, both personally and professionally.

Responsibilities

The successful candidate will be responsible for:

• responding to questions in person, over the phone, and through email with a sense of urgency;
• providing assistance or direction on questions related to computer systems, software, and hardware;
• performing administrative maintenance tasks in a Windows Server environment;
• exceeding our (internal and external) customers' expectations.

Qualifications

The ideal candidate will:

• have experience working with Windows Server;
• be familiar with troubleshooting network problems (LAN and WAN);
• be willing to work as part of a team dedicated to Alro's service expectations;
• be attentive to detail and eager to help others;
• be an effective communicator and listener;
• have strong organizational skills and the ability to multi-task;
• be willing to work flexible hours.

Benefits:

• Competitive pay
• Medical Benefits
• Dental Benefits
• Vision Coverage
• Flexible Spending Accounts
• Retirement Savings Plan
• Paid Vacation
• Paid Holidays
• Life Insurance
• Disability Benefits
• Tuition Reimbursement

About the company:

Alro Steel Corporation supplies raw materials (carbon, stainless steel, aluminum and red metals) to a variety of manufacturing and other industries. Our customer base, ranging in size from small to very large users of metals, has come to depend on Alro's commitment to excellent delivery service.

Alro Steel, established in 1948, is a privately held corporation with over 60 facilities strategically located throughout the Midwest and Southeast.

Alro Steel Corporation is an Equal Opportunity Employer (EOE) and offers a Drug-Free Environment and Opportunities for Advancement.