Burke & Herbert Bank & Trust

CLASSIFICATION: Non-exempt

REPORTS TO: Manager of Mortgage Loan Operations

DATE: October 9, 2025

JOB DESCRIPTION

Summary/Objective

Provides rate lock support to mortgage loan origination staff and loan processors. Ensures any rate lock request is executed in a timely and efficient manner and continuously updates staff regarding rate locks on specific loan packages.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain all lock request changes, reconciliations and extension requests.
• Communicate with the Loan Officers to accurately prepare disclosures.
• Monitor loans for potential TRID compliance violations.
• Manage lock desk email queue.
• Provide customer support to Loan Officers on their lock/extension requests.
• Complete file review on each loan and issue disclosures for initial loan applications, Change in Circumstances, and initial closing disclosures.
• Ensure all eligible fees are collected from customers.
• Reconcile GLs for fees charged to customers.

Other Duties

• Other duties as assigned.

Skills/Abilities

• Strong quantitative aptitude with good attention to detail.
• Ability to provide excellent customer service in person and on the phone.
• Ability to handle stressful situations in a calm and courteous manner.
• Ability to communicate effectively, both verbally and in writing.
• Excellent record-keeping and file management skills.
• Knowledge and experience using Automated Underwriting System (AUS), MS Word, Excel, Outlook
• Knowledge of basic accounting processes and procedures.
• Understanding of all mortgage loan products (FHA/VA/CONV/USDA/ In-House) and knowledge of mortgage procedures, processes and documentation requirements a plus.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

• Bachelor’s degree in Accounting, Finance or related field or equivalent related work experience required.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.