WHO WE ARE

At Greenleaf Trust N.A., our teams are dedicated to providing the highest level of comprehensive wealth management services, trust administration and retirement plan services. We adhere to the highest standards of fiduciary excellence while providing customized solutions and highly personal service to our clients.

SUMMARY

Provide plan administration and participant recordkeeping services for retirement plans serviced by Greenleaf Trust. Broad responsibilities include, but are not limited to, analysis of plan documents, set-up of plans on internal recordkeeping system, processing of daily transactions, quarterly employer and participant reporting, technical compliance testing, and government reporting.

YOUR ROLE IN SERVING OUR CLIENTS AND ASSISTING DIVISIONS INCLUDES:

• Understanding of Retirement Plan documents, technical rules and regulations, and government reporting requirements.
• Set-up of plan benefits and features on recordkeeping system.
• Post, and reconcile, daily plan transactions (contributions, investment elections and transfers, distributions, loans, fees, etc.)
• Allocation of employer contributions and annual discrimination and compliance testing as prescribed by ERISA and applicable regulation
• Work closely, when applicable, with audit firms in preparing Annual Form 5500
• Provide ongoing client communication with assigned plans that have basic plan provisions and are generally smaller and less complex.
  1. Discuss plan provisions/options with plan sponsors and other contacts at company
  2. Answer questions from clients on a variety of retirement plan topics
  3. Proactively communicate with clients on compliance testing and allocation process
• Prepare Quarterly Employer Reports
  1. Prepare all reports and statements
  2. Upload all required reports to sponsor website
• Other Duties
  1. Quarterly fee & invoice production and tracking
  2. Quarterly loan review and default process
  3. Annual Required Minimum Distribution process
  4. Quarterly participant address data scrub with mailing vendor
  5. Cash-out distribution analysis and processing
  6. Uncashed Checks – Escheatment processing
  7. 22c2 Reporting
• Participation in designated workgroups and projects as assigned
• All other duties as assigned

DEI COMMITMENT

Greenleaf Trust is committed to exploring diversity, equity, and inclusion, both within the organization itself, and the communities in which we serve. We continue to seek opportunities to give back and serve, work to ensure our actions are better and more inclusive and to provide opportunities for our team members to uphold the same expectations.

SECURITY RESPONSIBILITIES

Employees are required to comply with all information and physical security policies and procedures. Recurring training in information and physical security policies will be provided throughout your period of employment. Participation in the training is required. Refer to the Personnel Information Security Guide and the Information Security Policy Manual for further guidance on information security responsibilities and expectations.

MINIMUM EDUCATION / EXPERIENCE REQUIRED

• Bachelor’s Degree and minimum 3 years experience in retirement plan administration or recordkeeping, or equivalent education and experience
• Working knowledge of investment and/or retirement plans desirable
• Experience with FIS (formerly Relius) or equivalent participant recordkeeping system desired

TALENTS, KNOWLEDGE, SKILLS, AND ABILITIES

• Strong work ethic and team orientation
• Strong organizational skills
• Good interpersonal skills (“people skills”)
• Excellent verbal and written communication skills
• Proficient with MS Office Suite
• Ability to work, and problem-solve independently
• Proactive
• Assertive
• Analytical skills
• Motivated, conscientious and reliable
• Committed to “top-of-the-line” client service standards
• Organized with keen attention to detail
• Ability to prioritize and multi-task
• Patient, honest and positive

EQUIPMENT USED

• Computer
• Various copiers, printers, and scanners
• Multi-line phone
• Audio Visual Equipment
• Smart Phone

SYSTEM APPLICATIONS USED

• Office 365
• Keeper Password Manager

CONTACTS

• Regular contact with all areas of the company
• Legal and Tax Advisors
• Actuaries
• Current and prior Third Party Advisors and Vendors
• Clients and prospects and their external advisors.

PHYSICAL REQUIREMENTS

• This position requires a significant amount of time sitting and working on a computer, sitting in meetings and/or talking on a telephone.

WORK ENVIRONMENT

Normal office environment, subject to constant interruptions, that is well lit, properly ventilated and handicap accessible.

OTHER

• Regular and predictable attendance in the Kalamazoo, Michigan office is required.
• Our normal operating hours are Monday through Friday from 8:15 a.m. to 5:00 p.m.