Job Description

This position involves responsible, complex clerical work of a specialized nature within the Fire Department. The role requires a strong emphasis on customer service, attention to detail, and the ability to effectively multi-task in a fast-paced environment.

An employee in this classification is responsible for quality assurance and records management related to departmental processes. Work includes reviewing a variety of departmental documents and electronic submissions for accuracy, completeness, and legibility, and entering or routing them within a centralized database. The incumbent maintains electronic records and reviews digitized data, including materials provided by outside contractors. The position provides feedback to departmental personnel when necessary, recommends process improvements, and assists in maintaining the Records Section. The employee may supervise a small clerical support staff and works under the general supervision of a higher-level administrator.

Essential Functions

• Responds to fire department–related inquiries and directs customers to the appropriate divisions within the Fire Department or other agencies, as necessary.
• Opens and reviews documents submitted as part of applications, permits, reports, or plan packages to ensure sufficiency for processing.
• Reviews submitted documentation and modifies or adjusts scopes of work, as appropriate, to align with departmental requirements.
• Completes workflow tasks and facilitates internal reviews by coordinating with applicable units and tracking application or request statuses.
• Prepares receipts and documentation related to payments or fees.
• May be assigned specialized administrative responsibilities, including but not limited to purchasing, human resources, or finance support.
• May supervise a small group of clerical subordinates.
• Monitors and supports process improvement initiatives.
• Maintains quality assurance reports, reviews workflows, and recommends procedural enhancements.
• Assists with training staff on departmental processes and record-keeping procedures.
• Performs other related duties as assigned.

Minimum Requirements

An equivalent combination of education beyond a high school diploma and at least one (1) year of the required clerical experience.

*Visa sponsorship not available for this position.*

*Applications from third-party recruitment agencies will not be accepted.*

*Must be local to South Florida.*