Join our dynamic team at Quadrant Health Group! Ocean Coast Recovery Center, a proud member of the Quadrant Health Group, is seeking passionate and skilled Clinical Support Technician to join our growing team. The ideal candidate will provide essential support to our clinical staff, ensuring efficient and effective client flow and contributing to a positive client experience. You will play a crucial role in empowering individuals to achieve their personal and therapeutic goals.

What You'll Do:

The Clinical Support Technician fulfills the assigned role as part of the treatment team – to maintain the wellbeing of clients and the integrity of the program. Additionally, the Clinical Support Technician provides client supervision and staff/unit support as assigned. This position reports to the Director of Operations.

Schedule:

Night Shift- 11pm - 7:30am

Swing Shift- 3pm - 11:30pm

Major Tasks, Duties and Responsibilities:

Client Interaction & Support:

• Develop and maintain professional, supportive relationships with clients and staff.
• Provide emotional support, encouragement, and guidance to clients and their families.
• Support clients' comfort and safety in the residential environment.
• Listen attentively, document client behavior, and report observations to clinical staff.
• Maintain strict client confidentiality at all times.

Clinical & Administrative Tasks:

• Collect and supervise urine analysis (U/A) testing, ensuring proper reporting, documentation in the EMR, and disposal of samples.
• Observe self-administration of medication and document thoroughly.
• Document all medications in the hardcopy Centrally Stored Medication Log and the EMR.
• Complete intake assessments and consents with clients.
• Conduct patient rounds every 30 minutes.
• Complete vital signs (blood pressure, oxygen saturation, temperature, pulse, respiration).
• Complete contraband searches and random room searches.

Group & Activity Facilitation:

• Facilitate groups, outings, and educational sessions.
• Transport clients to meetings and appointments.

Team Collaboration & Communication:

• Provide crisis intervention and promote a healthy residential and working environment.
• Maintain compliance with all applicable regulations and ethical standards.
• Participate in team meetings and training sessions as needed.

What You'll Bring:

Skills, Knowledge and Competencies:

• Strong understanding of medical terminology and procedures.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Knowledge of the philosophy and approach of the 12-step model of recovery (AA, CA, NA, Alanon).
• Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
• Proficiency in basic computer skills and electronic health records (EHR) systems.
• Basic knowledge of referrals, both in and out of the organization.
• Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care.
• Strong attention to detail and organizational and time-management skills.

Qualifications:

• Current and valid certification as a SUDRC (Substance Use Disorder Registered Counselor) or RADTI (Registered Alcohol and Drug Technician).
• High School Diploma or equivalent.
• Previous experience in a clinical or healthcare setting preferred.
• Current CPR and First Aid Certification.
• Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment.

Why Join Quadrant Health Group?

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off, sick time and holidays.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• A chance to make a meaningful impact on the lives of our clients.

About Quadrant Health Group:

At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.

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