JOB SUMMARY: The MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The MA will address patient clinical questions, explaining/documenting laboratory results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling.

MINIMUM JOB REQUIREMENTS:

Education and Experience:

- High school Diploma

- Medical Assistant office experience

- EMR experience required.

- E Clinical Works experience preferred

- Travel may be required

Essential Skills and Abilities:

- Ability to keep accurate records.

- Competent organizational skills.

- Ability to handle stressful situations.

- Ability to meet deadlines and multitask.

- Excellent oral/written communication skills.

- Excellent interpersonal skills.

- Dependable and capable of being on time. --this is huge!!

- Empathetic with patient’s needs and concerns.

- Positive and professional attitude.

- Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.

PRIMARY DUTIES:

- Answering phone calls and voicemails.

- Answering patient clinical questions.

- Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.

- Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.

- Locate laboratory results not yet in the patient’s medical records.

- Explaining/documenting laboratory results.

- Calling in prescription refills.

- Explaining procedures and treatments.

- Initiating prior authorizations.

- Schedules appointments and urgent visits as appropriate.

- Documenting all information into the computer system.

- Maintaining confidentiality of all patient information.

- Adheres to policies/safety practices.

- Performs other duties as assigned.

Job Type: Full-time

Experience:

Medical Assistant

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Rheumatology

Schedule: Monday to Friday

Education:

High school or equivalent (Required)

Experience:

clinical back office: 1 year (Preferred)

License/Certification:

Certified Medical Assistant (Preferred)

Work Location: In person

Ability to Relocate if required or easily commute to location