Medical Assistant – Pain Management

Austin, TX
Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

We’re looking for a reliable, patient-focused, bilingual (English/Spanish) Medical Assistant to join our clinical team at our location in Austin, TX. If you’re a Certified or Registered Medical Assistant with a passion for high-quality patient care, strong clinical skills, and supporting providers in a fast-paced environment, we’d love to meet you.

Why Join Epic?

At Epic, every patient interaction matters. You’ll be part of a supportive and collaborative team where your work directly impacts patient outcomes, clinic efficiency, and overall patient experience.

Benefits include:

• PTO, paid holidays & 401(k) with 4% employer match
• 80% employer-paid medical insurance for employees, plus optional low-cost dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

About the Role

As a Medical Assistant, you will support pain management services, ensuring smooth clinic operations and exceptional patient care. This includes triaging patients, preparing them for procedures, assisting providers during exams or injections, performing diagnostic testing and clinical tasks, and maintaining accurate documentation. You may also support select wellness-related procedures as needed (e.g., vitamin injections, IV therapy if certified).

Key Responsibilities

Clinical Support

• Room and triage patients, collect and document vitals, medical history, pain assessments, medication lists, and chief complaints
• Prepare exam rooms, treatment areas, and necessary equipment
• Assist providers with in-office procedures, including pain management injections and minor procedures
• Administer injections and perform IV placements if certified
• Conduct point-of-care testing (strep, flu, urinalysis, glucose, etc.)
• Perform EKGs and assist with diagnostic workflows

Patient Care & Communication

• Provide clear patient instructions regarding treatment plans, procedures, medications, and follow-up care
• Support triage activities under provider guidance
• Coordinate referrals, imaging orders, and follow-up appointments
• Ensure a professional, positive, and compassionate patient experience in all interactions

Documentation & EMR

• Accurately document all clinical notes, treatments, and communications in the EMR
• Ensure timely completion of charts, orders, and patient updates

Clinic Operations

• Maintain cleanliness and organization of exam rooms and clinical areas
• Monitor, track, and restock medical supplies and medications
• Follow infection control, OSHA, and safety protocols
• Support wellness services as needed (vitamin injections, IV therapy if certified)

Qualifications

• Certified or Registered Medical Assistant (required)
• Experience in pain management, urgent care, primary care, orthopedics, or related medical setting preferred
• Bilingual (English & Spanish) (required)
• IV certification preferred
• Proficient with EMR systems
• Skilled with IM injections (certification required); IV insertion skills a plus
• Strong communication, patient service, and multitasking abilities
• Organized, dependable, and able to thrive in a fast-paced environment