Full-time

West Nashville, TN

We are looking for a Certified Medical Assistant who is comfortable also performing medical registration tasks as needed. This is a full-time position offering medical, dental, vision, 401k benefits, shift differentials, and tuition reimbursement opportunities. The pay range is $20-$23 per hour depending on experience. While this position is located in our West Nashville Clinic, candidate must be willing to help cover at our Hendersonville location when needed. The right candidate will understand professionalism and the true value of customer service. If you are flexible, team oriented and comfortable in a fast-paced environment, then this is a great opportunity.

At Complete Health Partners, every patient and staff interaction makes a difference in cultivating a positive workplace. We are a State-of-the-Art Multi-specialty clinic at multiple locations in Middle Tennessee driven to revolutionize the quality, efficiency, and delivery of patient care through the best people leveraging the best technology. We are unified under one mission – Patient First.

Do you have the goal of becoming a Radiologic Technologist? We encourage our employees to continue their education with tuition reimbursement.

Objective:

At Complete Health Partners, a high level of communication skills and understanding of customer service is vital to providing quality care.

As a Medical Assistant you will be responsible for helping care for our patients by performing basic vital signs, basic assessments, explain basic medical information to patients with the guidance of a provider. The best candidates will be able to assist with procedures under the direction of the providers and show self-starter abilities. The ability to perform blood draws is required, IV experience is preferred but not required.

When performing medical registration specialist tasks, you will be responsible for ensuring an efficient and accurate check in and check out process, which includes confirming registration and demographics, verifying insurance and collecting payments. You will also answer the phones and assist patients with scheduling, relaying messages to the relevant provider, and other non-clinical needs, as they arise.

Job Duties/Skills Needed:

• Prior physician office/clinic MA work experience required with 1-year Internal Medicine/Primary Care office experience preferred.
• Exceptional attention to detail and documentation with excellent communication, customer service, organization and telephone skills.
• Ability to handle high call volume and multi-task in a fast-paced environment.
• Ability to multi-task and knowledge of common insurance types/pre-authorizations/pre-certifications
• Able to obtain vitals, patient history, and perform effective telephone triage
• Assist with procedures under the direction of the providers and show self-starter abilities
• Cleaning and maintaining workstations, assisting with stocking/inventory as needed.
• Greeting patients in a warm/friendly manner
• Checking patients in and out
• Answering phones and assisting patients
• Scheduling appointments
• Scan documents into our system
• Keep the office lobby tidy
• Other Duties as assigned

Education

• GED or High School Diploma Required
• Medical Assistant Certification Required

Experience

• 1-year medical office experience preferred
• Strong Computer and Electronic Health Record (EHR) skills required
• Health insurance knowledge preferred
• Prior customer Service Experience preferred

Skills

• Ability to multitask in a fast-paced environment
• Detail oriented, especially pertaining to patient information/need
• Ability to stay calm and deescalate upset patients

Equal Opportunity

Complete Health Partners is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.