Outpatient Specimen Collection and Processing

• Collects specimens from outpatients using approved specimen collection methods. This includes following the policies and procedures as found in the Phlebotomy Procedure Manual on the MCN Policy site.
• Assists coworkers as needed.
• Greets patients and interacts in a professional, courteous manner.
• Correctly identifies patients using two patient identifiers.
• Performs venipuncture using approved procedures on adult and pediatric patients.
• Labels tubes with patient present.
• Ensures timely transportation to lab of all collected specimens.

Clerical and Customer Service Functions

• Answers multi-line telephone, aids with clarifying orders, notifying clinics and providers of specimen problems. etc.
• Communicates clearly and accurately with staff and patients
• Does whatever is reasonably necessary to meet the needs of the customers.
• Interacts with all other professional staff in a courteous and helpful manner.
• Demonstrates high level customer service to both internal and external customers by timely responsiveness to customer needs, including acting at all times to ensure client satisfaction through positive interaction, excellent telephone and face to face communication skills, timely handling of specimens and paperwork, and thorough problem-solving.

Order Entry And Label Generation Functions

• Supports the phlebotomy team by providing the appropriate paper work and labels needed to complete specimen collection.
• Verifies orders using Epic, or places orders using Epic Beaker application.
• Orders labels using OE or LIS.
• Applies collection information and closes patient charts.
• Credits and results orders as indicated.
• Correctly executes downtime procedure for equipment and Epic failure.

Other Duties as Assigned

Job Related Knowledge, Skills, and Abilities (Competencies):

• Strong customer service skills.
• Ability to interact with a variety of clients including doctors, nurses, laboratory staff and patients, and maintain a customer service focus at all times.
• Ability to initiate procedures and policies to improve work flow and work accuracy in Phlebotomy.
• Ability to follow written and verbal instructions accurately.
• Effective verbal and written communication skills.
• Skills in dealing with high volume fast paced environment, with sometimes difficult public contact.
• Ability to work independently within established guidelines, to communicate and work effectively within a group.

• Phlebotomy skills and knowledge
• Experience with a Laboratory Information System and Hospital Information System.
• Phlebotomy skills including inpatient and/or ambulatory pediatric and/or adult patient populations