At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.

We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place To Work!

Position Summary

The practice Medical Assistant will perform a variety of clinical and office duties under the Physician/Provider/Nurse's direct supervision. Medical Assistants must adhere to the NYS Medical Assistant scope of practice.

Essential Functions and Responsibilities Includes the Following:

1. Adheres to the WPH Performance Standards, Policies and Behaviors.
2. Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; obtaining patient history; performing screenings per provider guidelines; assisting providers/nurses with various procedures; charting; relaying instructions to patients/families; answering calls.
3. Sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; managing and updating charts to ensure that information is complete.
4. Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and insures par levels of supplies are maintained. Checks and completes required logs and other required checks.
5. Fulfills environmental responsibilities as assigned by department protocols including; cleaning exam/procedure rooms, maintaining infection control protocols; keeping appropriate records; ordering, sorting, storing supplies and restocking exam/procedure rooms
6. Assists providers with management of EMR and EHR including "queuing up" laboratory and radiology orders as per a Physician.
7. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor.
8. Fulfills medical assistant responsibilities including medical/surgical asepsis, as well as, obtaining vital signs; physical examination preparations; assisting with procedures and examinations as required. Assists in the collections and appropriate handling of laboratory specimens. Performs electrocardiography and other office specific tasks as necessary. May perform waived lab testing as allowed under limited lab permit when applicable.
9. Adheres to White Plains Hospital infection control standards including, but not limited to, hand hygiene, use of PPE, isolation of patient with known infectious disease, and equipment disinfection.
10. Participates as a member of the patient care team and is responsible for participating in daily huddles and regular scheduled practice team meetings.
11. Performs all other related duties as assigned.

Education & Experience Requirements

• High School diploma or general equivalency diploma (GED) required
• Successful completion of a six-month (6) to one (1) year course in Medical Assisting from an accredited school preferred.
• Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA) preferred.
• Medical Assistants must have their BLS upon hire or obtain within 3 months of hire.
• Medical Assistants must adhere to the NYS Medical Assistant Scope of Practice
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience required
• Two years of recent experience working in a medical facility as medical assistant is strongly preferred.

Core Competencies

• Excellent Customer Service Skills
• Team Player
• Ability to speak, write, understand, and communicate in the English language.

Physical/Mental Demands/Requirements & Work Environment

• Ability to multi-task
• Travel to various practice sites may be required.
• Must retain composure under stress frequently.
• Must be flexible and able to adapt to changes in routine.
• Must be able to recognize the immediacy of emergency situations.
• Frequently moves/transports objects up to fifty (50) pounds and must be able to move patients of all weights with a minimum of one (1) assist or assistive device/equipment
• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access).

Primary Population Served

All Populations

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.