Under the direction of the facility leader, this position is responsible for ensuring that the facility is operating efficiently.

Senior Medical Assistants working in a Medical Home and/or medical group setting will be an integral part of the patient's care team. They will work within the healthcare team, working together to achieve top-quality outcomes and deliver optimal patient-centered care. Senior Medical Assistants will be required to room patients, track and coordinate test results, educate patients, and assist with closing care gaps.

The senior medical assistant will be a resource and provide education to other medical assistants within the medical group on multiple topics, including but not limited to medical assistant workflow, back-office processes, and point-of-care testing. office processes and point of care testing. This position may float to various sites within the health system.

This position is responsible to provide effective leadership in assisting the manager in the efficient running of the department.

This position is fluent in all staff level positions and is an integral part of training, staff development and quality assurance. The senior position models Renown Health's Mission, Vision and Values, and adheres to policies and procedures and meets productivity standards. This position represents a role model for staff level personnel to emulate.

The Medical Assistant Senior is also responsible for assisting the provider in back office duties, including but not limited to: escorting the patient in the waiting room to the examination room promptly; taking vital signs as per guidelines; maintaining examination room stock; documenting all patient communications; preparing lab specimens for processing; completing the necessary referral forms and obtaining authorizations for referrals and keeping records of same; scheduling patients for tests; placing and receiving phone calls in order of importance and filing into patient charts to become part of the permanent record; and administering treatments and medications per provider order in accordance with established policies.

In addition, the Medical Assistant Senior is responsible for ensuring compliance to medical group standards for the delivery and quality of care within their assigned location(s). Continually monitors adherence to policies and procedures for all medical assistants within their medical group. Promotes teamwork.

The incumbent must demonstrate the knowledge and skills necessary to provide care based on physical, motor/sensor, psychosocial and safety appropriate to the age of the patient served and meet the standards of quality as measured by the medical group.

This position will keep abreast of all standards to assure compliance with federal, state and local regulatory agencies and ensure compliance with federal, state and local regulatory agencies including third party reimbursement requirements.

This position is responsible to assist the manager in daily duties which include but are not limited to developing daily work assignments, addressing employee productivity and competency, quality assurance, etc.

This position is responsible to assist the manager, when necessary, when an employee had an unscheduled absence, and has the authority to find appropriate coverage following departmental budgetary guidelines and determining whether or not patient volume warrants replacement coverage.

This position is responsible for developing and maintaining positive working relationships with other departments, entities, physicians, and outside agencies.

The incumbent uses professionalism and diplomacy with interacting with patients of all ages, their families, physicians, office staff and other healthcare providers in the accurate collecting of demographic, clinical and financial information in person or via telephone interviews.

Decisions, which must be referred to the manager, are matters involving non-routine problems, which may develop negatively toward Renown Health. This position has the authority to deal with immediate employee issues when appropriate. All incidents must be reported to the manager for final resolution.

This position does provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. Graduation from Medical Assistant school preferred.

Experience:

Requires 2 years of experience in a clinical health care position with minimum of 1 year as a medical assistant. Requires experience to perform basic math skills.

License(s):

Current State of Nevada license for Office Laboratory Assistant or Certified Laboratory Assistant or an application must be submitted within 90 days of employment (excludes departments: 200279, 200280, 200282, 200305, 200317, 200386, 200399, 200410, 200415, 515316, 515317, 530279, 530285, 530288, 530308, 530317, 530367, 530396, 530399). Failure to apply for and/or receive license within 90 days will result in discharge.

Certification(s):

Current AHA BLS or ability to obtain within 90 days of employment required.

Some positions may require DOT and Non-DOT drug testing certifications. Employee will have 90 days from date of hire to obtain and maintain certification.

Ability to obtain and maintain one of the following certifications preferred:

Certified Clinical Medical Assistant (CCMA) – issued by National Healthcareer Association (NHA)

Clinical Medical Assistant Certification (CMAC) – issued by American Medical Certification Association (AMCA)

Certified Medical Assistant (CMA) – issued by American Association of Medical Assistants (AAMA)

National Certified Medical Assistant (CMA) – issued by National Center for Competency Testing (NCCT)

Nationally Registered Certified Medical Assistant (NRCMA) – issued by National Association for Health Professionals (NAHP)

Registered Medical Assistant (RMA) – issued by American Medical Technologists (AMT) or American Allied Health Association (AAH)

National Registry of Emergency Medical Technicians (NREMT)

State of Nevada EMT certification – (advanced, paramedic)

Computer / Typing:

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.