This position aids in providing efficient, effective, and economical quality laboratory services. Confirms the accuracy of demographic information in the laboratory information system; accurately interpret and enter physician written or verbal orders into the laboratory information system; reliably collect and label various specimens from patients; perform electrocardiograms (EKGs) on outpatients; perform Point of Care Testing (POCT) on patients in Anti-Coagulation Clinic; assist the Patient Access Team as needed; and other duties as assigned.

• High school diploma or its equivalent
• Current board certification as a Phlebotomist by one of the national registries associated with laboratory practice (ASCP, AMT, NCAMLP,HEW, etc.) at hire, certificate of Phlebotomy training or at least two years of phlebotomy experience - OR -
• Successful completion of MGH Clinical Education and In-House Phlebotomy training within 90 days of employment.
• BLS certification or must obtain during Orientation and prior to reporting to department.

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Developed computer skills and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• Strong organizational skills in order to manage multiple issues simultaneously combined with ability to effectively prioritize.
• Ability to work independently with a high level of concentration and attention to detail.
• Ability to effectively perform job functions under periods of extreme stress.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

• Typical hospital clinical environment with frequent standing and walking.
• Work may be subject to interruptions.
• Risk of occupational exposure to blood and other potentially infectious material, electrical and radiation hazards.
• Works with protected health information.
• Ability to work any shift, occasional extended hours, holidays and/or weekends based on the needs of the department.

• Lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.
• Uses computer and other standard office equipment.
• Uses patient care tools and equipment as they relate to area of clinical specialty.