Concierge-level care is built in the small moments patients feel and remember.

True Health is different because the experience matters as much as the medicine. The standard is warmth, precision, and follow-through, every time, for every person.

We are seeking Medical Assistants to keep each visit running smoothly, efficiently, and with clinical accuracy, so the care team can stay focused, and patients feel fully supported from start to finish.

Why This Role Matters

At True Health, the patient experience is not an add-on. It is part of the care. As a Medical Assistant, you help deliver a concierge-level visit that feels organized, reassuring, and clinically excellent.

You are the bridge between check-in and care. Between a patient’s questions and clear next steps. Between a provider’s plan and a visit that actually runs on time.

What You'll Be Doing

You keep the clinical day running smoothly while delivering a warm, precise patient experience.

· Prepare exam rooms so each visit starts clean, stocked, and ready

· Room patients and take accurate vital signs to support clinical decision-making

· Prep charts before the provider enters so the visit stays focused and efficient

· Support diagnostic testing and procedures (DXA, RMR, VO2, etc.) under provider supervision

· Greet patients and guide them through the visit with warmth and professionalism

· Reassure patients and share education aligned with True Health’s concierge standards

· Communicate follow-up actions and instructions clearly so nothing gets missed

· Help create a calm, supportive experience from the first clinical touchpoint to the last

· Document patient information, vitals, and test results in the EMR

· Follow HIPAA and clinical documentation protocols with consistency and care

· Complete charting promptly and accurately to support continuity of care

· Track inventory and support supply ordering to keep the clinic ready and compliant

· Provide cross-coverage for reception, scheduling, and help desk support as needed

· Collaborate with Lifestyle Medicine, Member Services, and Physician teams to meet patient needs seamlessly

· Participate in team huddles and site meetings to stay aligned and improve workflows

· Act as a liaison between patients and care teams to keep communication clear and timely

What You Bring

· Keeps your cool in a fast-paced clinic and still makes each patient interaction feel personal

· Notices what is about to slow the day down and fixes it before it becomes a problem

· Follows through so charts, instructions, and next steps do not slip through the cracks

· Communicates with warmth and clarity, even when you are juggling multiple priorities

· Treats patient privacy and accurate documentation as non-negotiables

· High school diploma or equivalent

· Completion of an accredited Medical Assistant training program

· Background with 2+ years in a clinical, outpatient, or concierge healthcare setting

· Familiarity with EMR systems, standard medical equipment, medical terminology, and patient privacy standards

· Exposure to CMA or RMA credentials, or multi-disciplinary or integrative medicine practices

· Role involves frequent standing and walking between exam rooms, sustained phone and computer work, occasional bending and reaching, and occasional light lifting or restocking (10 to 25 pounds).

We are an equal opportunity employer committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to protected characteristics.