Position Overview

Directly responsible for administrative and non-administrative functions in delivering care to patients during the rooming process.

Essential Functions

• Provide excellent customer service to internal and external customers through prompt response and courteous communication.
• Communicates effectively with all levels - patients, co-workers, supervisors and physicians, both verbally and in writing using the AIDET framework.
• Assist and coordinate patient/clinic flow.
• Responsible for rooming patients, taking Height and Weight, ordering x-rays
• Pulls reports/films for test appointments
• Enters and verifies PFSH/HIA in the electronic health record.
• Facilitate patient’s care by completing all entry of patient information into the chart by the end of the day.
• Coordinates with other departments or physician offices.

Other:

• Phone Support
• Anticipate ways to improve patient care and experience.
• Assists in the evaluation, development and effectiveness of systems and protocols.
• Participates in professional development activities and maintains professional affiliations.
• Other duties as assigned.

Knowledge/Skills Abilities Required

• Bachelor Degree in related field
• High School Diploma or GED with Medical Assistant Certification and 2 years medical office experience.
• Knowledge of EHR system.
• Type at least 40 WPM.
• Excellent communication skills.
• In depth knowledge of pharmacology, anatomy and physiology, surgical procedures as well as treatment modalities.
• Must be able to spell accurately.
• Strong organizational skills.
• Ability to multi-task and prioritize.
• Ability to remain calm under pressure.
• Ability to maintain quality control standards.
• Knowledge of HIPAA and OSHA requirements.

Physical and/or Mental Requirements

The physical and/or mental requirements outlined in this job description detail the requirements as the positions essential functions are typically performed. If you need an accommodation to perform the essential functions of the position, please contact Human Resources.

• For extended periods of time must be able to sit, stand, bend, lift, push, pull, stoop, walk and reach.
• Must work well under pressure
• Must be able to read, understand and follow oral and written instruction.
• Ability to communicate via telephone and written word to give and receive information to and from patients and coworkers.
• Ability to move about a clinic setting.