Summary

The Medical Assistant/Allergy Tech position is responsible for rendering professional care within the medical practice in support of and as directed by the physicians. They will also have general responsibilities to assist in the day-to-day operation of this office. This position will be based out of one clinic but travel to other locations is to be expected.

Essential Duties and Responsibilities:

• Accurately prepare allergy vials for injections by using two patient verifiers.
• Administer allergy injections.
• Uses two patient identifiers before treating or testing patients.
• Test and treat patients for allergy- related problems in a caring manner.
• Assist physicians and physician assistants as needed to ensure good patient flow.
• When needed, assist front office staff in scheduling allergy patients. Schedule should result in efficient patient flow and high patient satisfaction.
• Responsible for accurately maintaining allergy supplies and inventories in a timely manner.
• Responsible for weekly maintenance of allergy testing equipment
• Place the patients in the exam room to ensure they are as comfortable as possible. Obtains vital signs, enters the information into the patient’s chart, accurately completes medication reconciliation.
• Screens telephone calls for the physicians or physician assistants as needed. Takes accurate clinical messages within the limits of his/her knowledge and practice policy.
• May answer patient’s inquiries with respect to medical questions within the limits of knowledge and practice policy and tasks the provider in the electronic health record as necessary.
• Ensures that all equipment in the exam room is clean and properly set up prior to each patient encounter and after the last visit of the day.
• Ensures solutions are adequate for antigen multi-well and ID boards.
• Accurately records refrigerator temperatures and documents corrective action as assigned.
• Ensures lights are not burned out.
• Checks emergency kit (if applicable).
• Conduct chart preparation 1 week in advance.
• Prepares new start immunotherapy packets for SLIT/SCIT
• Utilizes Allergy Edge to submit for mixing.
• Maintains strict confidentiality.
• Travel via personal vehicle to and from other ENTPSA clinics as needed.
• Answers telephone and either responds to inquiry or directs caller to appropriate personnel and adds new note in electronic health record as necessary.
• Adheres to the company’s policies and procedures and code of conduct.
• Adheres to company’s values statement and mission.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgement – Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism – Approaches others in tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; able to use Paylocity for time off requests, time edit requests, and clocking in and out.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Travel - Could be asked to work in other locations within the practice.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); 1 year of related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to patients, coworkers, and providers.

Mathematical Skills

Ability to measure millimeter-sized local reactions (wheels) using a metric ruler; able to calculate injection doses using addition; able to calculate drops in dosages using subtraction.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of electronic health record; Internet software; Allergy Edge; Word Processing software, Paylocity, and Email software.

Other Skills and Abilities

• Friendly, outgoing personality with pleasant disposition who cares about others.
• Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. Able to talk and listen. The employee is frequently required to stand, walk, stoop, kneel, crouch. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

• Position requires individual to be dressed in uniform 100% of time.
• Individuals will be required to wear personal protective equipment depending on the exposure risk: including rubber gloves, face mask, goggles and/or surgical gown.
• Position will require frequent exposure to blood and body fluids. Appropriate protective equipment will be provided.
• Exposure to hazardous materials such as cleaning and disinfecting solutions.