Position Summary
Under the direct clinical support and supervision of a licensed professional, the Ambulatory Medical Assistant (MA) promotes efficient, high quality clinical practice by providing guidance through collaborating with the team to manage patient flow and communication, deliver safe and appropriate patient care within the scope of practice and established policies and procedures.

Essential Duties

1. Patient Intake and Documentation: Facilitate the rooming of patients and gather pertinent health information, including vital signs, medical history, current medications, and immunization status. Accurately document all information in the electronic health record (EHR).
2. Clinical Assistance: Assist healthcare providers during patient exams and procedures, ensuring that necessary supplies are available. Prepare patients for exams and administer immunizations or injections under supervision, as permitted by state regulations.
3. Specimen Collection and Lab Work: Collect, label, and prepare laboratory specimens such as blood or urine for analysis, adhering to clinic protocols and safety standards.
4. Patient Education: Provide patients with clear instructions regarding treatment plans, medication management, and follow-up care. Act as a liaison between patients and providers to relay information and coordinate care.
5. In-Basket Messaging Management: Monitor and manage in-basket messaging, including triaging, routing, and responding to messages from patients, providers, and staff to support efficient clinic workflow and communication.
6. Equipment and Room Maintenance: Maintain cleanliness and organization in exam rooms and medical equipment. Ensure proper sterilization of instruments and restocking of medical supplies as needed.
7. Administrative Support: Assist with handling referrals, managing patient records, and performing other clerical duties that contribute to the smooth functioning of the clinic.

Other Duties

1. May utilize point of care instruments, such as the ISTAT, Piccolo, glucometer, etc.
2. May perform electrocardiograms (EKGs), ENO, Spirometry or other diagnostic tests on patients as directed, processes and files patient charts, and monitors procedure activity under supervision.
3. May participate in quality assurance and improvement activities on an ongoing basis and assist with preparation for regulatory surveys
4. Other duties as assigned.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
5. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
6. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they do not have to.
7. Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High school diploma/GED and successful graduation from an accredited Medical Assistant (MA) program or Emergency Medical Technician program
2. Work Experience: None
3. Special Training, Certification or Licensure: Current BLS certification required.