MA, CMA/RMA

Safety-Sensitive Position

I. Job Summary / Job Purpose

Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately preforms preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.

II. Key Responsibilities

• Perform general patient care by following established standards and procedures.
• Greet and prepare patients for the health care provider.
• Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem.
• May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis.
• Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration.
• May perform routine tests including but not limited to EKGs.
• Schedule patients for diagnostic testing and follows up to ensure completion of testing.
• Communicate with patient regarding test results and plan of care by phone or mail as directed by physician.
• Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol.
• Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider.
• Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
• Ensure safety checklists/quality controls are completed as required.
• Provide for patient safety and protection of patient privacy rights.
• Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).

III. EngageMED Core Expectations

At EngageMED, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of EngageMED.

IV. Core Job Competencies

Core EngageMED Behaviors: The following behaviors have been identified as critical to all staff roles at EngageMED:

• Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
• Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.
• Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
• Learning and Growth: has a commitment to continuous professional and organizational learning
• Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Role-Specific Behaviors: these additional behaviors are necessary in the role:

• Ability to perform EKGs, draw blood and administer injections.
• Ability to effectively communicate to staff and patients.
• Demonstrated knowledge of examination, diagnostic and treatment room procedures.
• Through knowledge of the meaning and use of medical terminology and abbreviations.
• Demonstrate sound judgment and composure with the ability to take appropriate action in questionable or emergency situations.
• Maintains a positive, caring attitude towards patients.
• Good computer skills using a medical management application.
• Possess a strong work ethic and a high level of professionalism.

Skills, Knowledge or Abilities critical to this role:

• Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
• Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.