Summary

Provide administrative and low complexity clinical services as part of the Clinical Team. Performs patient care, phlebotomy, injections, oral medications administration, and respiratory functions appropriate to the position and in compliance with the organization's policies, protocols, and procedures. The MA is expected to anticipate the needs of the patient within the scope of their practice. The MA collects reports and documents patient data and keeps provider(s) informed of pertinent changes in patient condition.

Education

Certificate or Associate’s Degree in a Medical Assistant Program

Experience

1. Previous work experience in a job-related position preferred.
2. Licenses, Certification and/or Registrations
3. Medical assistant certification from an acceptable hospital program or school. BLS certification.

Behavioral Responsibilities

1. Utilizes appropriate communication and displays compassion in exceeding customer expectations.
2. Applies the principle of teamwork and quality to job responsibilities and includes customer satisfaction goals.
3. Demonstrate integrity and responsibilities related to the organization's operations, safety, and education.

Duties & Responsibilities

1. Patient encounter intake
2. Medication administration (oral, intramuscular, intradermal, intranasal, rectal, and topical)
3. Venous and capillary blood specimen collection
4. Inhouse Point of care (POC) procedures per RHMPI policy and procedures
5. Patient registration, verification of health insurance coverage, scheduling appointments, collecting and processing payments.
6. Take vital signs and records, collect specimens, analyze or prepare for transport,
7. maintain patient and informational confidentiality if needed.
8. Organization of examination rooms and cleaning examination rooms after each patient, maintain a clean and orderly working
9. environment and administer medication.
10. Prepare patients for examination, assist with medical procedures and treatments, assist in patient education
11. with EHR.
12. Assist in maintenance of a patient tracking system and maintain patient health records
13. with the EHR System.
14. Demonstrate professional etiquette at all times, including answering phones, addressing patients, staff, and visitors. Administer first aid and emergencies.
15. Sterilize medical instruments and dispose of contaminated supplies.
16. Participates in Patient Centered Medical Home Care Team collaboration to promote and nurture the culture and infrastructure that makes PCMH successful.
17. Performs additional duties as assigned by immediate supervisor’s approval.

Working Conditions

This position requires manual and finger dexterity and eye-hand coordination for easy and skillful use of hands when working with and performing normal office duties and responsibilities. The employee is required to stand, walk, sit, climb, balance, stoop, crouch, kneel, and reach with hands and arms frequently. Good listening skills are necessary to receive detailed information via oral and or written communication(s) and to make objective nondiscrimination decisions. Visual acuity is needed to assess color changes, to verify accuracy of written materials, and to accurately prepare and administer medications.

Language Skills/Specialized Skills

1. Ability to read, speak effectively, analyze and interpret documents.
2. Ability to work well under pressure and manage conflicting priorities. Self-motivated with the ability to professionally manage demanding workload. Superior management skills; and the ability to influence and engage direct and indirect reports with peers. Self-reliant, good problem solver, and results-oriented.

Computer Skills

Proficient in document creation and utilization of specific computer programs including Microsoft Office (Word, Outlook, Excel, PowerPoint and Publisher) and other tools such as Canva, Prezi, and Poster my Call, Electronic Health Records, Population Health Management Systems. Proficient in software implementations and management preferred.

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