Patient Access Specialist

Location: Regional Therapy

Employment Type: Per Diem

Shift/Schedule: Varied

Department: Regional Therapy

Salary Range: $19.00-$27.84/hr

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About Saratoga Hospital

At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

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About the Role

We’re looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received. You’ll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence.

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What You’ll Do

• Greet Patients: Welcomes patients and accurately enters their information into the applicable system. Verifies the patient’s identification. Use proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary.

• Register Patients: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process.

• Verify Insurance: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate.

• Collections: Collect patient co-pays and enter payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits.

• Medical Records: Maintain confidential medical records. Obtains records necessary for an office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient requests for medical records.

• Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services.

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What You Bring

• Previous customer service experience, preferably in a healthcare or clinical setting

• High School diploma or GED equivalency

• Strong communication and teamwork skills

• Commitment to providing patient-first, high-quality service

• Comfort working in a fast-paced, collaborative environment

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Why Saratoga Hospital

• A caring, community-focused culture rooted in teamwork and trust

• Supportive leadership that invests in your development and well-being

• Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.

• Opportunities to grow within the Albany Med Health System

• Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions

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Our Commitment

We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

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How to Apply

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.