Job Title: Registration Clerk

Home Department: Admitting

Reports To: Admitting Supervisor

Direct Reports: None

FLSA Classification: Non-Exempt

Position Summary

The Registration Clerk is responsible for providing outstanding customer service while ensuring an efficient and smooth registration process to all patients, family, visitors and employees. This position accurately registers patients in a timely manner to satisfy patient needs and hospital regulatory requirements. Strives to always provide a courteous and caring first impression while gathering pertinent demographic and financial information.

General Duties, Tasks and Responsibilities

• Serves as first contact for patients, families and visitors; greets all visitors and answers telephone in a courteous and professional manner; takes accurate messages and directs calls to appropriate staff members in a timely manner; exercises independent judgment when handling routine matters or making appropriate referrals.
• Assists patients with directions, walks them to their destination and provides wheelchair transportation when needed.
• Announces pages in a clear and well-modulated voice; contacts personnel as required and keeps communication logs where necessary.
• Maintains provider and other related hospital personnel contact information which is used and posted for the ER and Night call lists.
• Maintains knowledge of PBX equipment and various alarms including familiarity with various hospital codes and appropriate points of contact for each code.
• Ensures accurate and timely completion of legally required documents (consent forms, MSP questionnaires, verifying identity, obtaining advance directive information, etc.) per department policies and procedures.
• Provides information to patient/representative about billing, complaint process, patient rights, visiting hours and hospital specific literature.
• Collects and processes patient deposits and co-payments as required.
• Keeps forms and supplies stocked as needed.
• Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff.
• Participates in performance improvement activities.
• Performs other duties as assigned.

Education Requirements

Experience Requirements

Computer Skills

Additional Skills

• Ability to work independently, prioritize and complete tasks in a timely manner
• Excellent communication and customer service skills