Full-time, 30-40 hours/week, Monday-Friday

8am-5pm, no holidays, no weekends, no on-call.

Benefited position after 60-day waiting period.

JOB SUMMARY:

Provide clerical support to the Outpatient Injection/Infusion clinical setting. Assist the Outpatient Injection/Infusion staff with administrative oversight. Maintain patient schedules, assure all prerequisites are met for treatment and serve as a resource for patients/customers. Completes prior authorizations for Infusion and Chemotherapy.

PRIMARY RESPONSIBILITIES AND DUTIES:

Responsible for administrative duties within the outpatient department including:

• Ensure that prior authorization has been obtained for ordered treatment.
• Provide orders, insurance documentation, lab results and records to Medical Records.
• Coordinate patient care with external providers, obtain all necessary documentation for treatment from external providers and provide all necessary documentation of the care that was provided to patients/customers.
• Schedule patients for outpatient procedures, injections, infusions, and treatments ordered.
• Track ongoing requirements for patient care such as renewing insurance authorizations, collaborate with the prior authorization department, replace expired orders, and update the treatment schedule when necessary.
• Evaluate and recommend improvements for the overall quality and efficiency of healthcare services provided.
• Promote positive public relations with the patients/customers, community, and other facilities.
• Disseminates healthcare information to other departments/facilities as needed.
• Submit appropriate requisitions to ancillary department to fulfill provider orders.
• Maintain current knowledge of department-and hospital-wide policies and procedures.
• Cooperate with and supports patients/customers.
• Obtains prior authorizations for department in accordance with payer requirements.
• Identifies authorization issues and refers patients to financial counseling when appropriate.
• Assist with maintaining appropriate supplies.

EDUCATION/LICENSURE/CERTIFICATION:

• Experience with prior authorization preferred.
• Current Basic Life Support (BLS) preferred.

EXPERIENCE:

• Experience with clinical setting preferred.

ESSENTIAL TECHNICAL MOTOR SKILLS:

• Ability to operate computer systems, talk in person on the telephone, hear in person and on the telephone, vision for close work, use of photocopier, fax machine, computer.

INTERPERSONAL SKILLS:

• Ability to interact appropriately and professionally with patients, clinic staff, hospital staff, and the general public.